Customers appreciate it when you remember their preferences and try to anticipate what they might need. However, if your knowledge feels invasive rather than helpful, it can cross a line. Finding that delicate...

Enterprise competitors often have large support teams and big budgets, making the competition challenging. But with just three dedicated people and a clear focus on where it counts, you can succeed...

Companies that invest in comprehensive training programs find that their income per employee is 218% higher than that of companies that don't. Recognizing this advantage can encourage organizations...

Being available across all channels might seem customer-focused, but it can lead to delivering average service to many rather than outstanding service to a few. More options do not necessarily mean...

Survey fatigue is a common challenge, with feedback dashboards often overflowing with data. Unfortunately, some clear issues remain unresolved for years. The disconnect between gathering customer opinions...

Happy customers keep coming back until they find an even better offer. Those who are truly loyal not only stay but also often spend more, forgive any slip-ups, and even bring in new customers without...

Customers used to wait days for our replies, but now they hope to hear back within just 30 minutes. This quick turnaround is crucial to keeping our customers happy and loyal, underscoring the importance...

For more than a hundred years, five words have been used to justify unfair treatment of employees, encourage customer expectations that are hard to meet, and create harmful service environments.

After delivering numerous events this year across a range of venues, one thing has become crystal clear to me, it’s not just about the product, it’s about the people behind the brand.

“In luxury, the product is the starting point, the human experience is the destination.” When a guest steps into a penthouse suite overlooking the sea, they rarely remember the thread count or the...

Patient selection, the process of identifying and choosing patients who are likely to be good candidates for care, deserves focused consideration in every well-managed medical practice. Choosing the...

What can professional wrestling teach us about business? In this article, we dive into five key principles learned through wrestling that can help entrepreneurs and professionals improve their performance...

Sales performance across global organisations has been in decline for years, but the solution lies in rethinking how teams and technology are managed. From restructuring salesforces into self-determined...

In a world where competition is glorified and “getting ahead” sometimes comes at the expense of others, it can be tempting to believe that bending the truth, gossiping, or stepping on someone’s...

Every now and then, a student says something that stops you in your tracks. For me, that moment came after a school talk where I shared the U Factor Strategy, a simple yet powerful approach I’ve...

In the fast-paced world of business, iteration is key. It's the continuous cycle of building, measuring, and learning, constantly refining products, services, and strategies based on feedback.

This is the story of how the U Factor Strategy™ was born, from a painful lesson I learned on the sales floor of a high-end electronics store in Houston, Texas, in 1983. We sold very high-end audio and video systems...

I call it deal quicksand. It happens when deals hit inertia points and slow down, sometimes to a molasses pace and hopefully not to a dead stop. Sometimes this is self-induced when a seller or buyer digs in on a negotiation point that really...

Customer complaints are an inevitable part of running a business. While they may seem like a negative aspect, they can actually be turned...

Thinking of how to totally rock your customer service? WOW24-7 outsource call center service  has got you covered. Below will tell you...

Outsourcing customer support means hiring another company to handle your customer service instead of doing it all in-house. This can be...

Many retail veterans tend to place a lot of stock in the power of their experience and intuition. However, while data-driven strategy may...

Did you experience bad customer service recently? How bad was it? Were you taken seriously as a customer? So, I guess, the customer service.

In today's highly competitive business landscape, generating high-quality leads is more important than ever. But with so many methods...