Uncertainty can be unsettling. If we are honest, we are living in uncertain times. Global tensions, economic changes, rapid advances in artificial intelligence and technology, and shifting workplaces...

After 30 years of being the Chief Executive Officer (CEO) of a training company, I have watched thousands of people walk out of a training room (and, more recently, away from a virtual session) excited and motivated...

In a study of 29 physician leaders, many participants were still meeting metrics and still serving patients while quietly losing a sense of meaning, belonging, and self.[1] Nothing catastrophic had happened...

We live in a world of constant alerts, endless notifications, and artificial intelligence that can generate answers in seconds. Technology helps us work faster, but it cannot teach us how to manage...

A corporate silent disco protects both a team's energy and its sense of connection, and it fixes the one thing that quietly wrecks most offsites: the sound. I have spent the last few years watching...

Walk into almost any manufacturing facility in the world and you will find evidence of waste. Waiting. Overproduction. Unnecessary motion. Defects that reappear after they have been solved. Processes that work...

Individual professionals can do everything right and still work inside a team culture that quietly undermines it. Control-based cultures don't usually announce themselves; they show up in small...

When I start coaching a new client, I often learn that one of their direct reporting relationships is strained. It can be someone they report to, or it can be someone who reports to them. Either way...

Organizations spend significant time and money teaching managers how to lead. They train them to communicate effectively, give feedback, manage conflict, delegate, coach employees, and navigate...

What happens to leadership when technology can analyse information, generate ideas and produce work faster than any individual leader? Artificial intelligence (AI) is changing how work gets done, but it is...

A strong event begins long before the doors open. Strategic pre-publicity builds awareness, gives the media time to respond, and helps turn one date on a calendar into a story people want to follow. An event can have...

I was the girl who found the horses nobody else wanted, though I didn’t know it at the time. I just noticed them. The cloudy-eyed ones, the stiff ones, the horses whose injuries changed the way they...

Do you ever find yourself explaining away why a team member missed another deadline, or why a critical conversation needs to wait until next week? You are not alone. One of the most damaging habits...

Let me guess. You feel guilty for wanting more. Guilty for not being grateful enough for what you have. Guilty for feeling unfulfilled when, on paper, your life looks pretty good.

People do not experience our care through what we intend. They experience it through how we listen. Leaders may believe they are good listeners. They are silent while someone else speaks. They make...

Imagine joining a senior leadership meeting in an organisation you have never visited before. You know very little about the people around the table. You have read the strategy and looked at the...

There is a sentence I have heard thousands of times during more than fifty years of working with human beings, “Oh yes. I understand.” Very often, almost immediately, the person returns to doing exactly...

People can be present, productive and still not feel that they belong. Sometimes, what looks like disengagement may be a response to a culture that quietly asks people to fit in before they can truly...

You may or may not be familiar with these two iconic characters. Those of us from older generations grew up with Bugs Bunny. One Punch Man is a much newer take on a remarkably similar concept.

Your organization may have competitive pay, flexible working, wellbeing initiatives, and a carefully designed employee retention strategy. Yet if people experience poor leadership every day, those investments...

In the modern corporate and entrepreneurial landscape, we hyperfocus on metrics of optimization. We track key performance indicators (KPIs), download time management applications, and hire elite...

There is a critical moment in change management when all the strategy and decision-making culminates in the change initiative as the new software is launched or the department merger is implemented...

We invest years developing the skills to lead, strategy, communication, influence, and decision-making. But what happens to those skills when we are under pressure, challenged or facing...

There is a pattern I have seen play out for over twenty years, firstly with inspiring and ambitious elite athletes who have represented their country at the peak of their performance, and now across...