Customer Success
Customer success is all about ensuring that your customers achieve their desired outcomes while using your product or service. Let our contributors guide you through best practices for onboarding, retention, and proactive support. Explore strategies to boost customer satisfaction, reduce churn, and turn users into loyal advocates for your brand.
Why Great Customer Service Will Always Outshine the Product
After delivering numerous events this year across a range of venues, one thing has become crystal clear to me, it’s not just about the product, it’s about the people behind the brand.
The Invisible Luxury – How Emotion, Attention, and Meaning Redefine Excellence
“In luxury, the product is the starting point, the human experience is the destination.” When a guest steps into a penthouse suite overlooking the sea, they rarely remember the thread count or the...
Medical Websites Practice – Why Patient Selection Is Critical to the Success of Your Medical Practice
Patient selection, the process of identifying and choosing patients who are likely to be good candidates for care, deserves focused consideration in every well-managed medical practice. Choosing the...
Wrestling with Business – Applying Lessons from Training as a Professional Wrestler Manager
What can professional wrestling teach us about business? In this article, we dive into five key principles learned through wrestling that can help entrepreneurs and professionals improve their performance...
Salesforce Optimisation or Sales Optimisation
Sales performance across global organisations has been in decline for years, but the solution lies in rethinking how teams and technology are managed. From restructuring salesforces into self-determined...
The High Road Is the Only Road and Why Real Success Doesn’t Involve Stepping on Others
In a world where competition is glorified and “getting ahead” sometimes comes at the expense of others, it can be tempting to believe that bending the truth, gossiping, or stepping on someone’s...
Helping Young People Go For It With the U Factor Strategy
Every now and then, a student says something that stops you in your tracks. For me, that moment came after a school talk where I shared the U Factor Strategy, a simple yet powerful approach I’ve...
How to Master Business Iteration as a Highly Sensitive Person
In the fast-paced world of business, iteration is key. It's the continuous cycle of building, measuring, and learning, constantly refining products, services, and strategies based on feedback.
The U Factor Strategy™ – What It Is and How It Changed My Life and Business
This is the story of how the U Factor Strategy™ was born, from a painful lesson I learned on the sales floor of a high-end electronics store in Houston, Texas, in 1983. We sold very high-end audio and video systems...
5 Ways to Help Clients Reach Closing When a Deal Goes Sideways
I call it deal quicksand. It happens when deals hit inertia points and slow down, sometimes to a molasses pace and hopefully not to a dead stop. Sometimes this is self-induced when a seller or buyer digs in on a negotiation point that really...
Turning Customer Complaints Into Opportunities
Customer complaints are an inevitable part of running a business. While they may seem like a negative aspect, they can actually be turned...
A Guide on How to Deliver a Great Customer Service
Thinking of how to totally rock your customer service? WOW24-7 outsource call center service has got you covered. Below will tell you...
Customer Service Outsourcing: Why and When You Need It & How to Find The Best Option
Outsourcing customer support means hiring another company to handle your customer service instead of doing it all in-house. This can be...
How To Use Data To Personalise The Customer Experience In Retail
Many retail veterans tend to place a lot of stock in the power of their experience and intuition. However, while data-driven strategy may...
7 Strategies To Reverse The Decline In Customer Service
Did you experience bad customer service recently? How bad was it? Were you taken seriously as a customer? So, I guess, the customer service.
