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Are You Ready To Lead A Multi-Generational Workforce?

Cindy Benning is passionate about elevating the quality of leadership in our world. She founded Dragonfly Insights, a company dedicated to empowering leaders through coaching and teaching five BRAVE® virtues designed to propel organizations into excellence.

Executive Contributor Cindy Benning

Did you know that by 2030, nearly a quarter of our population will be seniors? That’s right—23% to be exact! And guess what? Many of these golden-agers aren’t ready to hang up their hats just yet. In 2021, a surprising 14.9% of those aged 65 and older were still working, which is a huge jump from 6% in 2001 (thanks, Statistics Canada)!

Business team at morning meeting in the office, discussing about new ideas for project

But wait, there’s more! Our workforce is a fascinating mix of generations. Millennials (born 1981-1996) have taken the lead as the largest group, with Generation X (born 1965-1980) and Baby Boomers (born 1946-1964) close behind. And let's not forget Generation Z (born in 1997 and later), who are just starting to join the workforce.


The population graphs below will show you the demographic shifts in action. Typically, our workforce ranges from 25 to 65 years old.

Population graphs

As our global population ages and our workforce becomes more diverse, organizations face unique challenges and opportunities. The blend of perspectives and experiences across generations can spark innovative solutions and enhance teamwork. But different preferences and expectations about work can also lead to communication gaps and conflicts.


Even though we shouldn't stereotype, studies have revealed distinct preferences across generations:

  • Baby boomers: They love formal, structured communication and work environments.

  • Generation X: They value independence and direct communication.

  • Millennials: Flexibility, collaboration, and digital communication are their jam.

  • Generation Z: They seek purpose and inclusivity and prefer visual, authentic communication.


Understanding these generational quirks is key to creating a harmonious and productive work environment.


What can you do?


Communicating across generations

As younger leaders step into management roles, it's crucial to effectively communicate and interact with workers of all ages. Here are some strategies to foster positive relationships:

  1. Respect and empathy: Approach employees of all ages with respect and empathy. Recognize each generation's unique experiences and contributions. Avoid age-based assumptions and focus on individual strengths.

  2. Active listening: Truly listen to the perspectives and concerns of employees from different generations. This builds trust and fosters collaboration.

  3. Open communication: Keep the lines of communication open to prevent misunderstandings. Regular check-ins, team meetings, and open-door policies encourage employees to voice their opinions and feel valued.

  4. Flexibility: Be adaptable in your management approach. Different generations may have varying work styles and preferences, so creating an accommodating environment can boost productivity.

  5. Leverage knowledge: Utilize the diverse perspectives of different generations through decision-making processes, mentorship programs, and knowledge-sharing initiatives. This enhances organizational learning and morale.

  6. Recognition and appreciation: Celebrate achievements, provide constructive feedback, and ensure everyone feels valued.

  7. Encourage collaboration: Promote cross-generational projects and team-building activities to bridge generational gaps and foster teamwork.


Recognizing physical needs


  1. Health and wellness programs: Implement comprehensive health and wellness programs that cater to diverse needs, including preventative care, fitness incentives, and mental health resources.

  2. Flexible work arrangements: Offer remote work, part-time positions, and flexible hours to accommodate different generations' preferences. This can appeal to younger workers seeking work-life balance and older workers looking for less demanding schedules.

  3. Continuous learning opportunities: Provide access to training and professional development to enhance skills across generations. Tailor programs to different learning styles, such as digital platforms for younger workers and in-person workshops for older employees.

  4. Succession planning: Ensure seamless knowledge transfer across generations through mentorship programs, preparing the next generation of leaders.

  5. Inclusive culture: Foster an inclusive workplace culture that values age diversity. Promote the benefits of a multigenerational workforce, such as fresh ideas and diverse perspectives.

  6. Physical adaptations: Make workplace adaptations, such as ergonomic furniture and accessible facilities, to accommodate all employees' needs.

  7. Retirement planning support: Provide resources and support for retirement planning, including financial planning workshops, counseling services, and phased retirement options.


In conclusion

Leading a multigenerational workforce might seem challenging, but with thoughtful strategies, it’s entirely feasible. By understanding demographic shifts and addressing the needs of employees from different generations, leaders can create a supportive and productive work environment. Effective communication and interaction across generations are crucial to fostering a respectful and collaborative workplace. Embracing age diversity benefits individual employees and enhances organizational performance and resilience. So, let’s confidently manage our multigenerational workforce and enjoy the rich tapestry of experiences it brings!

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Cindy Benning, Leadership Development Consultant

Cindy Benning has a unique ability to turn chaos into calm. Her extensive career, characterized by continuous education, leadership, and coaching, has equipped her with robust strategies to navigate myriad challenges professionally and personally. Her 2022 publication, "Being BRAVE®, A Journey of Self-Discovery into Leadership," tells the story of how she came to develop insights into managing the stories we tell ourselves to reveal our true selves. Only then can we learn to lead and live with joy and authenticity.



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