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The Rise Of Outsourcing Services In Albania – Driving Economic Growth

Written by: Arjodita Mustali, Executive Contributor

Executive Contributors at Brainz Magazine are handpicked and invited to contribute because of their knowledge and valuable insight within their area of expertise.

Executive Contributor Arjodita Mustali

Outsourcing services have emerged as a game-changer in the global business landscape, and Albania has been at the forefront of this transformative trend. With its strategic location, skilled workforce, and favorable business environment, Albania has become an attractive destination for outsourcing ventures. In this article, we will delve into the rise of outsourcing services in Albania and explore how they are driving economic growth, fostering entrepreneurship, and creating exciting opportunities for businesses and professionals alike.

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Why Albania is the outsourcing hub of the Balkans

Albania's strategic location in the heart of the Balkans has positioned it as an ideal outsourcing destination. Its proximity to Western European markets, coupled with a cost-competitive environment, makes it an appealing choice for businesses seeking to streamline their operations and reduce expenses. Furthermore, Albania's favorable tax policies, stable political climate, and supportive government initiatives have played a pivotal role in attracting outsourcing companies to establish their presence in the country.

Empowering entrepreneurs and boosting job creation

The rise of outsourcing services in Albania has not only contributed to the growth of the national economy but has also empowered local entrepreneurs. By providing access to international markets and clientele, outsourcing companies have created opportunities for Albanian startups and small businesses to showcase their expertise and expand their reach. The establishment of outsourcing centers has resulted in a surge of job creation, providing employment opportunities for a significant number of skilled professionals in various industries.

Success stories: Albanian outsourcing companies making waves

Albania has witnessed the rapid growth of several outstanding outsourcing companies, each leaving a distinct mark on the industry. One such success story is "Unit Center" Ltd, founded by Arjodita Mustali and her partners. Unit Center has revolutionized the outsourcing landscape in Albania, offering a wide range of services to global clients. With over 300 employees and a strong track record of delivering exceptional results, Unit Center has become a benchmark for success and innovation.

Another noteworthy company is "Evolve," which specializes in providing high-quality customer support services to international businesses. Through its commitment to excellence and continuous improvement, Evolve has gained a reputation as a trusted outsourcing partner, garnering accolades and recognition in the industry.

The benefits of outsourcing services in Albania

Outsourcing services in Albania offer numerous benefits to businesses worldwide. These include:

Cost-effectiveness: Albania's competitive labor costs and overhead expenses make outsourcing an attractive option for businesses seeking to optimize their budgets without compromising quality.

Access to Skilled Workforce: Albania boasts a pool of talented professionals proficient in various fields, such as IT, customer support, finance, and more. Outsourcing companies can tap into this talent pool to assemble dedicated teams tailored to their specific requirements.

Language Proficiency: Albanians have strong language skills, particularly in English, Italian, and other European languages, making them ideal candidates for multilingual outsourcing services.

Time Zone Advantage: Albania's geographical location enables companies to bridge time zone gaps, providing round-the-clock service and support to their global clients.

Scalability and Flexibility: Outsourcing services in Albania offer scalability and flexibility, allowing businesses to expand or downsize their operations based on market demands and business needs.


How does outsourcing benefit the Albanian economy? Outsourcing services contribute to the Albanian economy by attracting foreign investment, creating job opportunities, and fostering innovation and entrepreneurship.

Are there any specific sectors that excel in outsourcing services in Albania? Albania has shown prowess in various sectors, including IT, customer support, finance, data entry, and content moderation, among others.

What role does the Albanian government play in supporting outsourcing companies? The Albanian government has implemented favorable policies, tax incentives, and initiatives to attract and support outsourcing companies, thus facilitating their growth and success.

How does outsourcing in Albania ensure data security and privacy? Outsourcing companies in Albania adhere to strict data security and privacy standards, employing advanced technologies and protocols to safeguard client information.

What future trends can we expect in the outsourcing industry in Albania? With continuous advancements in technology, the outsourcing industry in Albania is poised to embrace automation, artificial intelligence, and other innovative solutions to further enhance efficiency and competitiveness.


The rise of outsourcing services in Albania has propelled the nation's economic growth, empowered entrepreneurs, and created a favorable business environment. The strategic advantages, coupled with the success stories of outsourcing companies like Unit Center and Evolve, showcase the immense potential and opportunities this industry presents. As Albania continues to attract international businesses, it solidifies its position as a key player in the global outsourcing market, contributing to both local and international economies.

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Arjodita Mustali Brainz Magazine

Arjodita Mustali, Executive Contributor Brainz Magazine

The Business Strategist & Consultant is a highly experienced professional with a track record of success in international companies in Albania. She has also launched her own companies, including UNIT CENTER shpk, Vigan Group, and Best Training & Consulting. With a focus on innovation, she has co-founded multiple enterprises in industries. Additionally, she is the Director of the Albania Business Services Association (ABSA), where she advocates for the rights of members in the Business Process Outsourcing sector. As an international speaker and co-author, she shares her expertise and inspiring story to help others achieve success in business.


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