Different Cities, Different Families Facing the Same Breaking Point in Business
- 14 hours ago
- 6 min read
Written by Debra Chantry-Taylor, Accredited EOS Implementer® | Family Business Advisor | Entrepreneur
Debra Chantry-Taylor helps entrepreneurs & leadership teams break through barriers to succeed in business & life. As an EOS Implementer® & Family Business Advisor, she guides firms to clarify their vision, tackle tough issues & create lasting growth & balance. She is the founder of Business Action & podcast host of Better Business, Better Life!
Family businesses are some of the most resilient, values-driven organisations I’ve ever worked with. They create jobs, build wealth, support communities & think in generations rather than quarters. When they work well, they outperform many corporates on loyalty, speed & long-term commitment.
And yet, across Melbourne, Perth & New Zealand, I keep seeing the same pattern play out. Different cities. Different industries. Different generations.
The same underlying challenges. This isn’t about capability or effort. The owners & leaders I work with are smart, committed & deeply invested in their people. The issue is more subtle. The business has outgrown the way it’s being run.
Below are the most common patterns I see in established family businesses across the region, why they matter, & what actually helps when growth starts to feel heavy, slow, or stuck.
1. Growth has outpaced structure
At some point, success creates complexity. What worked when the business was smaller often starts to strain once the organisation reaches 20, 50, or 150 people. Complexity increases faster than most owners expect.
I regularly see:
Strong revenue paired with inconsistent execution
Great people working hard, but pulling in different directions
Owners are feeling busier than ever, yet less in control
The problem isn’t ambition. It’s that structure hasn’t evolved alongside growth. Roles blur. Accountability softens. Decisions slow down. Everyone is working harder, but progress feels slower.
This is the stage where many family businesses quietly plateau or become trapped in constant firefighting. Growth doesn’t break businesses. Outdated ways of operating do.
2. Family logic & business logic are getting mixed up
This is one of the most challenging dynamics in family businesses, particularly as they scale. Family logic is built on loyalty, history, emotion & shared identity. Business logic relies on clarity, accountability & role discipline.
When these two logics become tangled, I commonly see:
People holding roles they’ve outgrown
Performance issues are being tolerated “to keep the peace.”
Difficult conversations are delayed far longer than they should be
No one wants to damage relationships. That instinct is human. But avoiding clarity doesn’t preserve harmony. It slowly erodes trust & performance. The strongest family businesses don’t try to eliminate this tension. They manage it deliberately.
They clearly separate:
Ownership conversations
Family conversations
Management conversations
When everything is discussed everywhere, nothing is resolved properly.
3. Leadership teams exist, but don’t truly function
This is one of the most overlooked issues I see across family businesses in Australia & New Zealand. There is a leadership team on paper. Titles exist. Meetings are scheduled. But beneath the surface, alignment is fragile.
Common symptoms include:
Meetings full of discussion but light on decisions
Leaders leaving the same meeting with different interpretations
Issues resurfacing quarter after quarter
Owners stepping back in because “it’s quicker if I just do it.”
Over time, this creates a damaging loop. The owner feels unable to step away. The leadership team feels disempowered. The business stalls at the same level of complexity.
A high-functioning leadership team doesn’t mean constant agreement. It means honest debate, clear decisions & disciplined execution.
4. Everyone is busy, but the business isn’t moving forward
This is the concern owners often struggle to articulate. Calendars are full. Inboxes never clear. Workload feels relentless. Yet when asked what truly moved the business forward in the last quarter, the answer is often unclear.
This usually happens when:
Too many priorities are live at once
Everything feels urgent
Long-term progress is drowned out by day-to-day noise
Busyness becomes normalised. Traction quietly disappears. High-performing family businesses are ruthless about focus. They choose fewer priorities, align the whole organisation behind them, & execute consistently. Progress doesn’t come from doing more. It comes from finishing the right things.
5. Meetings multiply & clarity declines
As family businesses grow, meetings tend to multiply. Weekly meetings. Management meetings. Project meetings. Update meetings. Yet clarity often declines rather than improves.
I regularly hear:
“We talk about it all the time, but nothing changes.”
“We keep circling the same issues.”
“We leave meetings more confused than when we arrive.d”
Meetings should exist to solve problems, make decisions & create alignment. When they become information-sharing sessions or polite debates, they drain energy instead of creating momentum. This is rarely a people problem. It’s almost always a lack of meeting structure, expectations & decision discipline.
What high-functioning family businesses do differently
The family businesses that successfully break through this stage don’t rely on heroic effort or dramatic change. They do a small number of things consistently well.
Across Melbourne, Perth & New Zealand, the businesses that scale cleanly tend to:
Clarify roles & decision rights
Based on what the business needs now, not on history or entitlement.
Separate family, ownership & management conversations
So each gets the focus & respect it deserves.
Build a real leadership team
One that debates openly, commits collectively, & executes as one.
Reduce priorities to what truly matters
Then hold themselves accountable for progress.
Run meetings that resolve issues
Fewer conversations. More decisions. Clear next steps.
None of this removes the heart from a family business. It protects it.
How I help family businesses break through this stage
When family businesses reach this point, they don’t need more advice. They need clarity, structure & a way of working that respects both the business and the family.
My role is not to tell owners what to do. It’s to help leadership teams see what’s really happening, agree on what matters most, & then execute consistently.
In practice, I work with family businesses across Melbourne, Perth & New Zealand to:
Create absolute clarity around roles & accountability: So everyone knows which hat they’re wearing, where decisions sit, & what they are genuinely responsible for. This reduces friction quickly & lifts performance without unnecessary conflict.
Separate emotion from execution without removing humanity: Family dynamics don’t disappear just because structure is introduced. The right approach creates space for honest conversations while keeping the business moving forward.
Build leadership teams that actually function as teams: Not a group of capable individuals, but a unified leadership group that debates properly, commits together, & executes with discipline.
Cut through noise & focus on what truly moves the needle: We reduce priorities, simplify execution, & replace constant busyness with real traction.
Establish meeting rhythms that solve problems instead of recycling them: Meetings become places where issues are resolved, decisions are made, & clarity increases week after week.
This work is practical, structured & grounded in real-world experience inside complex family businesses. No jargon. No fluff. Just proven ways of helping businesses operate with far less friction & far more momentum.
A final thought
Family businesses across Australia & New Zealand don’t struggle because they lack passion, values, or care. They struggle when success creates complexity faster than clarity can keep up.
If parts of this article feel uncomfortably familiar, that’s not a warning sign. It’s a signal that your business is ready for its next level of maturity.
Handled well, this stage becomes a turning point. Handled poorly, it becomes the ceiling. The difference is rarely effort. It’s clarity, focus & disciplined execution. And when those are in place, family businesses don’t just grow. They endure.
Read more from Debra Chantry-Taylor
Debra Chantry-Taylor, Accredited EOS Implementer® | Family Business Advisor | Entrepreneur
Debra Chantry-Taylor is an Accredited EOS Implementer®, Certified Leadership Coach & Family Business Advisor with over 30 years of experience in business. She works with entrepreneurs & leadership teams to help them break through barriers, clarify their vision & drive sustainable growth. Debra has supported over 600 business owners across New Zealand, Australia, the UK, Europe, & the USA. Her hands-on experience as a business owner, experiencing both huge success as well as two train wrecks, gives her a unique perspective, helping leaders navigate both successes & setbacks. Passionate about balancing business success with personal life, Debra helps her clients achieve a fulfilling, well-rounded life while growing their businesses.
