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- The Myth of 'Soft Skills' and Why Operationalizing Love is the Hardest Strategy in Business
Written by Annie Paraison, Founder of Love Before ALL LLC Annie Paraison, the visionary behind Love Before ALL, is a Cultural Architect who leverages over 17 years of leadership experience to demonstrate that love is a strategic necessity. She helps leaders, businesses, and communities operationalize love to optimize personal, organizational, and communal wellness and collective success. Workplace culture has a favorite defense mechanism. When relationships break down, trust erodes, and the most committed people quietly resign, the instinct is to reach for a new system, a new software platform, or a new performance management framework or, worse, to blame the other committed people. What it rarely reaches for is the thing that actually fractured. Here is a truth that movements, nonprofits, and justice-centered organizations have had to face as honestly as any corporation: dismantling oppressive systems does not automatically mean we stop replicating them. What if the most sophisticated operational strategy available to any organization, regardless of its mission, is the one it keeps dismissing as too soft to measure? The language that keeps love out of the room There is a phrase that does enormous damage inside professional culture, inside movement culture, and inside mission-driven institutions. That phrase is "soft skills." It is used to separate the things that supposedly count from the things that supposedly do not. Revenue. Output. Strategic plans. Those count. Empathy, trust, repair, and genuine relational connection? Those are nice to have, but they are not the work. I want to name precisely what that separation costs us, and I want to name it across every kind of organization, because this is not only a corporate problem. At Love Before ALL, I work as a Cultural Architect. That title is deliberate. Architecture is not soft. It is the structural science of building things that hold. What I have learned across years of working with schools, nonprofits, coalitions, and mission-driven organizations is this: the relational foundation of any institution is not peripheral to its performance. It is the load-bearing wall. When it fractures, everything built on top of it eventually collapses, regardless of how sound the strategic plan looks on paper. The dismissal of love, empathy, and connection as decorative rather than structural is not only philosophically wrong. It is operationally expensive, and it is a pattern that appears across sectors, from the executive suite to the grassroots organizing table. What movements know and keep forgetting In her booklet We Will Not Cancel Us, Black feminist author and movement mediator adrienne maree brown names something that many of us in justice-oriented spaces have quietly observed but rarely said out loud: social movements are not immune to the harm of the systems they are trying to dismantle. She writes that she has "felt a punitive tendency root and flourish" within movements themselves, and that call-out practices, while historically powerful tools of accountability, have begun to be used laterally within communities in ways that fracture the very coalitions needed for systemic change. In brown's framing, the question is not whether accountability matters. The question is whether our practices of accountability are rooted in values or in the same reactive, dehumanizing logic we say we oppose. Dr. Shawn Ginwright makes a parallel argument in The Four Pivots: Reimagining Justice, Reimagining Ourselves. His central question is direct: can we heal the world without healing ourselves? His answer, drawn from decades of work with Black youth and communities, is no. He argues that the most critical driver of sustainable social change is not coalition building or strategic analysis alone. It is healing: deep, whole, and systemic, inside and out. His four pivots ask movement workers and organizational leaders alike to shift from lens to mirror, from transactional to transformative relationships, from problem-fixing to possibility-creating, and from hustle to flow. Both of these thinkers are pointing at the same truth that Love Before ALL was built around: you cannot sustainably build systems rooted in love and justice if the internal culture of your organization is running on the same patterns of extraction, urgency, and dehumanization that those systems were built on. The work starts inside the room. What the business world has measured and mostly ignored If movements are reckoning with this truth from the inside out, the business world has been accumulating the evidence from the outside in. The numbers are no longer ambiguous. In one of the most cited leadership studies in the world, Google's Project Aristotle examined 180 teams to determine what separated high-performing teams from their peers. Researchers expected to find the answer in individual talent, team composition, or technical expertise. What they found instead was that the single strongest predictor of team effectiveness was psychological safety, the shared belief that team members could speak up, ask questions, and admit mistakes without fear of punishment. Teams with high psychological safety brought in more revenue, harnessed more diverse ideas, and were rated as effective twice as often by executives. Neuroscientist Paul Zak and researcher Rebecca Johannsen, writing in Frontiers in Psychology, published findings from a nationally representative study showing that organizational trust is directly associated with higher employee incomes, longer job tenure, greater job satisfaction, less chronic stress, and higher productivity. In a live organizational intervention at an online retailer facing high turnover, a 6 percent increase in organizational trust produced a measurable improvement in job retention. Trust, they concluded, is not a culture perk. It is a performance driver with a quantifiable return. The SparkEffect 2025 Trust and Disruption Study confirms this remains true today, finding that "organizations that win will treat trust as a measurable, manageable business asset," and introducing the Trust Performance Index as a framework for measuring relational health across five organizational domains. In The Way of the Shepherd, Kevin Leman and William Pentak offer what the research makes structural: knowing the condition of your people is not optional leadership work. It is the first principle of sustainable performance. Their shepherd metaphor cuts through corporate abstraction to make a simple claim. You cannot manage what you do not know, and you cannot know your flock if you are only watching the output and never attending to the person producing it. None of this is soft. All of it is measurable. The organizations treating relational health as infrastructure are outperforming those that are not. The question AI cannot answer There is a temptation in every era of technological disruption to believe that the right tool will finally solve the problems that people create when they are unwell, disconnected, or afraid. We are in one of those eras now. Generative AI attracted nearly 34 billion dollars in private investment in 2024 alone, and adoption is accelerating. Seventy-eight percent of organizations surveyed used AI in 2024, up from 55 percent the prior year. The efficiency gains are real, and Love Before ALL is not dismissing them. AI is a tool. Used well, it can buy back time and reduce transactional friction. A 2026 Forbes article citing a MyIQ survey of over 22,000 workers found that 74 percent now ask AI questions they once posed to colleagues, and 53 percent report their work has become more transactional. Separately, ADP Research data from more than 30,000 respondents found that frequent AI users reported weaker connections to coworkers and lower perceived productivity. Efficiency without relationship is not transformation. It is acceleration toward a wall. TalentSmartEQ reported that "therapy and companionship" became the top use case for AI in 2025, displacing technical applications at the top of the list. That data point is not an argument for AI companionship. It is a signal that people are searching for connection wherever they can find it, which means the environments we have built are not providing it. AI can mimic tone. It can generate content that sounds human. But it does not feel. No tool that cannot feel can repair the fractures that form between people who do. Love is not a feature that can be automated. Repair is not a function that can be deployed. The invitation is to stop treating AI as a shortcut around the hardest and most necessary work, and to use it instead for what it was always better suited for: the transactional, the logistical, the repeatable. Then to give the time that buys back to the irreplaceable: genuine human presence, careful listening, honest repair. Why this is actually the hardest work in business I want to be honest about something that the phrase "operationalizing love" can inadvertently obscure. This work is not warm and easy. It is not a culture retreat followed by a team-building lunch. It is the most rigorous, most demanding, and most confrontational strategy a leader can choose. Every other business strategy asks you to change a system external to yourself. A new software platform, a restructured reporting line, a revised strategic plan. Operationalizing love asks you to change the system that is running inside you first. At Love Before ALL, our framework moves through three interconnected tiers: Grow the Me, Grow the We, and Grow the Collective. The sequence is not arbitrary. It reflects a truth that neuroscience has been confirming for decades: a dysregulated leader cannot build a regulated culture. A leader who has not done the inner work of examining their own relational patterns, their fear responses, and their inherited beliefs about who deserves care will unconsciously recreate those patterns in every team they lead and every system they design. This is not a moral failing. It is a physiological reality. This is what most executive coaches miss. They support individual growth without addressing the organizational system that leader returns to every morning. This is what most organizational consultants miss. They redesign the systems without attending to the relational infrastructure those systems depend on. The result, in both cases, is a strategy that begins to erode the moment implementation meets a dysregulated human being. The Love Before ALL Approach holds both. It treats the leader as a whole person inside a whole system, and it refuses to separate the two. The reimagining prompt What if we stopped viewing relationship-building as a detour from the real work and started treating it as the primary mechanism for sustainable performance? What if we made a second decision alongside that one: to treat AI as the operational tool it is, deploying it for the transactional so that our human capacity can be fully present for the relational? Here is what Love Before ALL believes that combination could look like in practice. An organization where love is operationalized has made a structural decision that relational health is a performance metric, not an aspiration. Conflict is handled through formalized repair processes rather than avoidance or punishment. Feedback flows continuously rather than through annual reviews, because the infrastructure has been built to hold honest conversation safely. The wellbeing of people doing the work is measured alongside the output of the work, because the organization has understood that a sustainable bottom line requires a sustainable workforce. Leaders are included in that circle of care, not last, not as an afterthought, but from the beginning, because the leader's nervous system is the first infrastructure every team inhabits. That is not a utopian fantasy. It is a structural decision available to every organization willing to do the inner work first. An invitation to build differently If you are a leader who has been told that the relational dimensions of your work are secondary to the operational ones, this article is an invitation to put that story down. What you have been calling soft skills are the hardest work your organization will ever undertake. They require more courage, more sustained commitment, and more willingness to be changed by the process than any technical transformation your organization has attempted. They also produce the most durable results. Love Before ALL exists to help leaders and organizations build that kind of relational infrastructure from the inside out. Not as a supplement to the strategic work, but as its foundation. There are two ways to take a next step with us: Join the LBA Connection Circle: Our monthly, 45-minute curated session is a free, low-barrier space designed to hold leaders' humanity. No pitch. No program to purchase. Just a regulated room where you do not have to have the answers, project the presence, or perform the strength. You simply show up. Request your seat here. Join the LBA Movement: Subscribe to the LBA Care and Clarity Update, our monthly resource for leaders navigating the intersection of personal wellbeing and organizational impact. Each issue includes a reflection on our monthly theme, a conversation from the Talk to Me podcast, and practical strategies you can bring into your leadership the same week. Sign up here! Because love is not simply an idea or a sentiment. It is a strategy we live by. Join the movement Connect with Love Before ALL: Annie's LinkedIn | YouTube Channel | LBA Blog | Talk to Me Podcast Follow me on Facebook, Instagram, LinkedIn, and visit my website for more info! Read more from Annie Paraison Annie Paraison, Founder of Love Before ALL LLC Annie Paraison is the visionary behind Love Before ALL, a consultancy optimizing wellness through the power of relationships. A proud Haitian-born leader, she journeyed from New York City to Vanderbilt University, igniting a passion for harnessing human potential and building "Beloved Community." With over 17 years of leadership experience and an Executive MBA, she challenges the status quo by proving that love is a rigorous life and business strategy. She ensures no leader has to choose between impact and well-being by supporting the transformation of unconscious patterns into conscious compassion. Grounded in faith and guided by hope, Annie is committed to a world where personal and collective success are inextricably linked. References: adrienne maree brown, *We Will Not Cancel Us: And Other Dreams of Transformative Justice*, AK Press, 2020. Shawn A. Ginwright, PhD, *The Four Pivots: Reimagining Justice, Reimagining Ourselves*, Penguin Random House and North Atlantic Books, 2022. Kevin Leman and William Pentak, *The Way of the Shepherd: Seven Secrets to Managing Productive People*, Zondervan, 2004. Google re:Work, “Understand Team Effectiveness,” Project Aristotle research summary. Rebecca Johannsen and Paul J. Zak, “The Neuroscience of Organizational Trust and Business Performance,” Frontiers in Psychology, 2021. SparkEffect, “Disruption Done Well: SparkEffect Study Reveals Trust Is the Key to HR and Executive Success in 2025,” September 2025. World Economic Forum and ADP Research, “AI Is Becoming Your New Work Colleague. But Let’s Not Forget Your Human Ones,” January 2026. Tracy Brower, “AI Is Replacing Workplace Relationships. Here’s How to Stay Connected,” Forbes, July 2026, reporting on a MyIQ survey of more than 22,000 people. TalentSmartEQ, “Smarter Together: Why AI Needs Emotional Intelligence to Lead the Future,” 2025. Gallup, State of the Global Workplace 2024 Report.
- Having an Agonizing Spot Between Your Shoulders? – Part 2
Written by Kicki Katarina Hjortmarker, Holistic Bodyworker Kicki Hjortmarker is known for her broad knowledge and extensive experience working with the human body and mind to heal injuries and chronic pain conditions. She is the founder of Swedish Balance, dedicated to helping people live a balanced life pain-free. Fibromyalgia and trigger point pain can feel remarkably similar, but their patterns and potential causes differ. This article explores how widespread pain may be distinguished from localized trigger point symptoms and considers supportive approaches that may help ease discomfort and improve wellbeing. What if it’s not just one agonizing spot? What if the pain is all over? Fibromyalgia vs. Trigger point pain symptoms Fibromyalgia is often mistaken for Trigger Point Pain Syndrome, and vice versa. I have treated several patients with trigger point pain who were vaguely diagnosed with fibromyalgia. After trigger point treatment, they felt rejuvenated, with pain minimized, and later reported being free of fibromyalgia symptoms. Fibromyalgia is characterized by general, vague, widespread pain and is accompanied by feelings of tiredness and fatigue. Trigger point pain, on the other hand, is specific, and its referred pain pattern is specific. Not quite sure if the pain is vague or specific? Sometimes a patient doesn’t realize how specific their pain is until the trigger points that cause it are pressed firmly. Perhaps that’s why they received a vague diagnosis at the doctor’s office. I often come across clients who point out tender, specific spots and then add that they are exhausted and in pain all over. It can be hard to distinguish between the two conditions since both fibromyalgia and trigger point pain can involve pain and tenderness in muscles and soft tissues. However, I do believe some people can experience both simultaneously. Think holistically, various techniques may be needed When the worst pain patterns have been treated, most patients feel a sense of hope and light at the end of the tunnel of pain. Fibromyalgia is often accompanied by depression, but when pain symptoms diminish, patients may leave the treatment room with a brighter outlook on life, a sense of feeling lighter, and a healing process that takes place both physically and mentally. I also meet people who come in for a treatment and are afraid to be touched because they are in “so much pain all over.” They are afraid that the touch of the treatment will make the pain worse. They may seem to be a classic case of fibromyalgia; however, they may still complain about a few specific areas that hurt. In this case, I have found it to be of great value to begin treatment with craniosacral therapy and/or energy work such as Reiki. With these modalities, the therapist can work with a very light touch or even no touch. When these techniques are applied, the nervous system has a chance to feel safe. Once the nervous system has calmed, the client can usually identify specific points of pain. Likewise, when the nervous system feels safe, the client can usually accept much firmer pressure and might even ask for it. This means trigger points can be treated. The origin of fibromyalgia vs. Trigger point symptoms Research suggests that fibromyalgia involves altered pain processing within the central nervous system. Primary myofascial trigger points are generally described as localized areas within skeletal muscle. Trigger point therapy may help people with fibromyalgia when used alongside other modalities and techniques. Trigger point therapy, in conjunction with craniosacral therapy or energy work, may help. Take care of your trigger point pain now – call or text Kicki at 323-404-6613, email KickiHjortmarker@gmail.com, or visit my website today. Follow me on Facebook, Instagram, and LinkedIn for more info! Read more from Kicki Katarina Hjortmarker Kicki Katarina Hjortmarker, Holistic Bodyworker Kicki Hjortmarker has a solid background in the hands-on healing field, treating people with injuries and chronic pain conditions. With a holistic approach, she integrates Neuromuscular Massage Therapy, Craniosacral Therapy, Hypnotherapy, Reiki, Pilates, and more. To practice the artistry of mind/bodywork and massage therapy has been Kicki's lifelong passion. It started with the awareness of her own body as a child and ballet dancer, and, later, as a gymnast who developed chronic lower back pain whilst on the Swedish National Team in Rhythmic Sports Gymnastics. Decades later, she overcame nerve damage and temporary paralysis in one hand. This taught her to trust the healing power of body and mind, and that the body prefers holistic healing methods over conventional treatments. Her mission is to encourage and inspire others to do the same. To trust the healing power of body, mind, and spirit!
- When Success No Longer Feels True – An Interview with Conscious Strategist, Nathalie Piquionne
Nathalie Piquionne is the founder of Deux Noix de Coco, creator of Quality of the Heart Immersion, and the force behind The JOY Creative Renegades Collective, a living cultural ecosystem where legacy becomes culture. Drawing on more than two decades as an executive in global advertising, she brings together strategic rigor, heart coherence, art, and cultural immersion to help creative leaders and founders move from overdrive and misalignment toward clarity, meaningful direction, and deeper renewal. In this interview, Nathalie explores why traditional strategy often falls short when success no longer feels true, how coherence changes the way people lead and make decisions, and why art, deep looking, and cultural connection can open a path toward more honest leadership and soul healing. Nathalie Piquionne, Founder & Lead Facilitator, Conscious Strategist What led you to create Quality of the Heart Immersion as the foundation of your work today? Quality of the Heart Immersion grew out of a very real question in my own life: what happens when the life you built no longer feels like the life you are meant to live? For many years, I worked at a high executive level in global advertising and business. I understood performance, responsibility, deadlines, and decision-making. After a tragic breaking point in my life, I could no longer move through life on momentum alone. I had to stop and ask what was actually true for me beneath achievement, expectation, survival, and the carefully curated life I had built. That experience showed me how many people are functioning well on the outside while feeling disconnected on the inside. They are successful, capable, and deeply tired. They know how to keep going, but they no longer know what they are going toward. Quality of the Heart Immersion was created as a way back. It begins with the body and nervous system, but it is ultimately about returning to inner truth, clearer choices, and a deeper relationship with one’s own life. Through perception, expansion, and unity, it opens a path toward soul healing. How did your years as an executive in global advertising shape the way you now think about leadership, strategy, and human coherence? My years in global advertising taught me how much pressure leaders carry and how quickly strategy can become disconnected from the human beings expected to deliver it. I worked in environments where decisions had financial, creative, and organizational consequences. That gave me discipline, commercial judgment, and a deep respect for structure. But I also saw how often important decisions are made while people are exhausted, emotionally flooded, or disconnected from what they actually believe. A strategy can look perfect on paper and still fail because the people leading it are not internally coherent. They may be acting from fear, urgency, image, or habit rather than clarity. Today, I do not separate strategy from the inner state of the person making the decision. Coherence does not replace analysis. It improves it. It helps a leader distinguish between what is merely impressive and what is genuinely aligned, sustainable, and meaningful. The strongest strategy is not only intelligent. It is honest enough to be lived. What does coherence change in the way a founder or creative leader makes decisions, leads others, and shapes a brand? Coherence changes the quality of the decision before it changes the decision itself. When someone is in overdrive, everything can feel urgent. They may overthink, seek constant reassurance, change direction too quickly, or remain loyal to ideas that no longer fit. Even strong leaders can lose trust in themselves when their nervous system is overwhelmed. Coherence creates enough inner space to see clearly again. A founder becomes less reactive and more discerning. They can feel the difference between an opportunity that expands the work and one that simply creates more noise. It also affects leadership. People can sense when a leader is speaking from conviction rather than performance. A coherent leader communicates more clearly, sets cleaner boundaries, and creates greater trust. The same is true for a brand. A meaningful brand is not built only from messaging. It grows from what the founder truly values, what the team consistently embodies, and what people genuinely experience when they encounter it. Where does traditional strategy fall short when a leader is outwardly successful but inwardly misaligned? Traditional strategy often begins with the question, “What should we do next?” But for someone who is deeply misaligned, that may be the wrong first question. A person can have a strong business plan, excellent advisors, and multiple opportunities, yet still feel unable to move. The problem is not always a lack of information. Sometimes they have become disconnected from their own internal signal. When that happens, more analysis can create more noise. They begin comparing, optimizing, and projecting without asking whether the direction itself still feels alive. I believe strategy must also ask: What are you no longer willing to abandon in yourself? What kind of success can your body, relationships, and spirit actually sustain? What are you building, and what is it building in you? This is where inner coherence becomes practical. It helps leaders stop solving the wrong problem. Once they reconnect with what is true, strategic choices become cleaner, more focused, and often much simpler. Why are art, deep looking, and cultural immersion central to your work rather than simply complementary experiences? Art asks something different from us. It does not always give an immediate answer. It asks us to slow down, stay present, and notice what is happening within us. That is why deep looking is central to my work. Most people are trained to scan, judge, categorize, and move on. But when we truly look, without rushing to explain, our perception changes. We begin to notice emotions, memories, resistance, beauty, and meaning that were already present but hidden beneath speed. Cultural immersion works in a similar way. It places us inside another rhythm, another story, another way of experiencing life. That can loosen the identities and habits we have mistaken for truth. For me, art is not decoration around transformation. It is one of the doors into it. It can help people reconnect with feeling, imagination, cultural memory, and the parts of themselves that do not speak through logic alone. How did JOY Creative Renegades evolve into a living cultural ecosystem, and what do you mean when you say “legacy becomes culture”? JOY Creative Renegades grew from legacy, Love, and the question of how creative work continues after the person who helped shape it is no longer physically present. My late husband, Caryl, was a curator, gallerist, producer, and writer – a cultural visionary and fiercely independent spirit who believed deeply in the power of art, cultural exchange, and creating meaningful relationships between artists, audiences, and communities. After his passing, I did not want his legacy to become something static, preserved only through memory. I wanted it to remain alive, generative, and in conversation with the present. That is what I mean by “legacy becomes culture.” Legacy is not only what we inherit. It is what we activate, reinterpret, and carry forward through new people, new gatherings, and new creative expressions. JOY Creative Renegades is evolving into a living cultural ecosystem through salons, artistic encounters, residencies, conversations, deep-looking practices, and collaborations. It is a space where art, community, thought, and inner life meet. It is not simply an audience gathered around culture. It is a living network of people who participate in creating it. What is the relationship between nervous-system reset, aligned decision-making, and the path toward soul healing? The sequence matters. When the nervous system is constantly in survival mode, it is difficult to hear anything subtle. A person may know intellectually that something is wrong, but still feel unable to pause, choose differently, or trust what they sense. The first step is creating enough safety in the body for the system to soften. From there, people can become more intimate with what is actually present instead of immediately escaping, fixing, or performing. That intimacy creates clarity. They begin to recognize what belongs to them, what has been imposed, and what they are ready to release. Decisions become more aligned because they are no longer made only from fear or external expectation. Soul healing, as I understand it, comes later. It is not a quick promise or a single experience. It is the deeper process that becomes possible when someone repeatedly chooses truth, coherence, and a more honest relationship with their own life. How can creative leaders and value-aligned brands bring more coherence into the way they lead, communicate, and create? They can begin by making sure their external message is not more evolved than their internal reality. Many brands speak beautifully about values, community, wellbeing, or purpose. But coherence is revealed in decisions: how people are treated, what is rewarded, what is tolerated, and what happens when pressure rises. For creative leaders, the first step is often to slow down enough to notice where the brand is saying one thing while the organization is living another. That gap creates confusion internally and distrust externally. Coherence means that vision, culture, leadership behavior, and creative expression begin to reinforce one another. It also means being willing to make decisions that protect meaning, even when a faster or more fashionable choice is available. A value-aligned brand should not only look good or sound intelligent. People should be able to feel what it stands for through every meaningful interaction. If someone feels successful but no longer trusts their direction, where should they begin? Begin before the next decision. Most people try to solve uncertainty by immediately choosing a new direction. But when you no longer trust yourself, the first task is not to move faster. It is to restore the relationship with your own inner signal. Create a small amount of space without performance. Sit somewhere quiet. Walk without listening to anything. Look deeply at a work of art. Notice what your body tightens around and what allows you to breathe more freely. Then ask yourself a simpler question than, “What should I do with my life?” Ask: What feels true today? What am I maintaining only because I am afraid to disappoint someone? What part of me has been asking for attention? Clarity often returns in fragments before it returns as a plan. You do not need to force the full answer. You need to become available to hear it. Follow me on Instagram, LinkedIn, and visit my website for more info! Read more from Nathalie Piquionne
- Your Presence is the Ultimate Communicator
Written by Meagan Hruska, Licensed Mental Health Counselor Meagan Hruska is a Licensed Mental Health Counselor (LMHC) and has been practicing both in-office therapy and Equine Assisted Psychotherapy for 10 years. She currently owns her own practice and is a co-founder of Dusty Boots Barn, where she provides counseling services and innovative trainings for professionals in the mental health field. Communication is about far more than choosing the right words or mastering the right techniques, because the person behind the message shapes how it is truly received. By exploring presence, emotional undertones, and inner congruence, we can begin to understand why authentic communication starts with understanding and embodying ourselves. “I want to work on communication,” said many clients to a therapist. “Do you know how deep that work really is?” said a therapist in response. The art of communication is a journey so much deeper than what we think it is. As a therapist, I smile every time someone comes into my office saying their goal is to improve communication. It’s so vague. When I ask what parts of communication they want to improve, they look at me as though I just grew three heads. I usually laugh because they have no clue. Most people don’t really know what communication is or entails, just that they “should probably work on it.” Based on my work as a therapist, I have noticed that most men and women deeply want to communicate well with their partners, families, kids, co-workers, and communities, but they don’t know how. Most therapies will only focus on the skills and tools of communication. This is a great start, and these are great tools to have. Communication skills may be referred to as using “I feel statements,” requesting clarification, paraphrasing, open-ended questions, and asking questions about a person. In therapy, we go over all these and practice them. Then there’s listening, which also has layers. Are you listening to respond? Listening with your mind? Or are you listening with your heart and/or body? Sometimes you may hear therapy language like “active listening,” “reflective listening,” and “attunement.” However, these skills are only a small part of communication. Believe it or not, more than 90% of communication is done nonverbally, according to some research. What makes communication great has more to do with the person doing the communicating. It is your presence. The “you behind the skills.” You are the most powerful piece of communication, not the communication “skills” and “tools” you've acquired. Let me explain. Beneath the skills, there's the essence of you in the moment. How are you showing up? What’s your body saying? Your tone? Your volume? Your facial expressions? Your eyes? These are the body language and nonverbal cues of communication. It also involves your emotional state, intentions, self-concept, belief system, subconscious mind, and past experiences. What are you emotionally feeling? What did you intend? What did you believe in the moment, subconsciously? Were your words genuine or an attempt to “get” something? All of this is communicated through your presence. I define these parts as the emotional undertone, the “what’s beneath the surface.” In my opinion, the emotional undertone reflects your overall presence. There is no pretending or faking it. It always reflects exactly the level of embodiment you're currently at. It’s always online, communicating with those around you. The nervous system of others will tune into and respond to this subconsciously. It is why your presence is the most powerful piece of communication. Have you ever wondered why you can “say” the right thing and/or “do” the right thing, but it doesn’t make an impact? You might apply the “tool” or “skill” flawlessly, but it doesn’t land? This is because we miss the boat when we don’t look at the emotional undertone and the communicator's presence. I once worked with a father who had read all the updated parenting books. He was well-educated in the literature. He knew healthy phrasing, good word choices, and the healthy parenting skills suggested by the experts. He applied them well, but his kids still did not listen to him. This father was confused. He was doing what all the research suggested he do. So why didn’t his kids respond to it? It’s because his kids were responding to his presence and emotional undertone. His body was so tense with anxiety and self-doubt that you could feel it radiating off of him. His tone was shaky, and he wasn’t grounded in himself. Ultimately, he didn’t trust himself. He didn’t believe his kids respected him or that they would listen to him. He also didn’t believe he was worthy of respect or that he was capable of being a leader. He didn’t think he was “good enough.” These were deep-seated beliefs stemming from his past experiences. He didn’t even know he was communicating all this via his presence. But his kids felt it all. This is what they were ultimately responding to. If his kids’ responses and behaviors could talk, this is what they might say, “If you don’t trust yourself or feel worthy of respect, why should we trust and respect you? You’re showing us you’re not really in charge and that we aren’t safe. So we’ll do whatever makes us feel “safe” in the moment. We’ll take control instead.” This is an example with parenting and kids, but you could easily change it to “my employees” or “my partner.” However, there is a good end to this story. This father and I worked on the emotional undertone and all the aspects contributing to this type of presence. He dared to own his inner world and face his demons. When he did, he rose into a healthy man and father. His presence and the way he carried himself changed. Guess what? His kids started listening! He was shocked that parenting could be more “effortless” than he thought. Ultimately, when you can get your emotional undertone and presence to a good place, and then match it to your actions and words, you become aligned with yourself, fully embodied. You are congruent. The inner and outer worlds of you all match. Congruency is what ultimately makes someone’s presence feel truly safe. This is the real mission to improving your communication. Face yourself and become congruent. Let your presence be the ultimate communicator. Because presence is so important in communication, it's crucial for men and women to work on it. Ideally, good therapy and a good therapist will help you to begin to step into your own powerful self by addressing the emotional undertone in your life. So you want to improve your communication? Take yourself on the quest and get started with a good therapist! Then experience yourself rise into the powerful presence of the person you truly are! Your partner, kids, families, co-workers, and community are waiting for you to arrive and lead from your own empowered presence. Follow me on Facebook, and visit my website for more info! Read more from Meagan Hruska Meagan Hruska, Licensed Mental Health Counselor Meagan Hruska, MS, LMHC, is a leader and innovator in the mental health field, evolving and pushing the field forward through her insight gained from years of clinical experience practicing and providing mental health-based services in numerous settings. She also specializes in incorporating experiential learning and somatic-based practice in her work, as well as Equine-Assisted Psychotherapy, where clients experience services in the company of horses and nature. Her intention is to help people reconnect and become embodied in the essence of who they are, both personally and professionally.
- Why High Performers Lose Themselves in the Pursuit of Success
Written by Rashmi Airan, Keynote Speaker, Author, Leadership Consultant Rashmi Airan is a leadership keynote speaker and former attorney who helps leaders rise through uncertainty and change in fast-moving environments. Her work focuses on making better decisions under pressure with courage and clarity while staying grounded, human, and accountable. September 5, 1995. I'm walking to my first class at Columbia Law School. My arms are full of books, my heart is full of ambition, and my mind has already written the story: I made it. As the daughter of Indian immigrants, I never felt success belonged to me alone. I carried my parents' sacrifice like a second stack of books, right alongside my own. They left India for the American Dream. Somewhere along the way, I decided it was my job to prove the decision had been worth it. Two years earlier, I had finished my degree at UNC Chapel Hill. Speech Communications and Business. Solid. Respectable. But Columbia was different. Columbia was the room where I would finally prove I belonged. I had worked relentlessly to get there. I believed that if I could succeed in this room, at this school, surrounded by these people, the belonging would follow. I walked in and took the front row. Everyone around me looked effortlessly successful. Certain. Confident. Like they had never once had to convince themselves they deserved the seat. I didn't feel that way. That is where I first started operating with the mentality that, years later, would help send me to prison: I need to do anything and everything to succeed. So I worked harder. I tried to become the person I thought everyone expected. More accomplished. More impressive. More certain. I wanted the best grades. I wanted the top of the class. I wanted proof. There was nothing wrong with wanting that. What I couldn't see was the question underneath it. Success wasn't the goal. Success was supposed to answer something much bigger: Am I enough? Enough without the title? Enough without the grade, the win, the applause? Here is what I understand now that I didn't understand then. I told myself I wanted success. I didn't. I wanted freedom. Freedom from having to earn my place in the room every single day. Freedom from a scoreboard I never agreed to play by. I just didn't have the language for that yet, so I called it ambition and chased it like it was the whole answer. When the answer to that question depends on how well you perform, ambition stops being ambition. It becomes a debt you're always paying down. Your grades aren't just grades. Your title isn't just a title. Your next promotion isn't just a promotion. They become evidence of who you are. Once your identity is something you have to keep proving, protecting it starts to matter more than questioning it. That's the trap. Not the wanting. The proving. Drift doesn't announce itself No one wakes up, drives to work, sits down at their desk, and decides, today I compromise my values. It never happens that way. It happens gradually. One deadline. One expectation. One compromise. One story you tell yourself about why this time is different. That's drift. It doesn't happen to bad people. It happens to busy people. The leader with an overflowing inbox. The executive carrying a quarterly number that can't be missed. The manager protecting her team while answering to the people above her. The high performer who spent years becoming the one who always delivers. When pressure rises, a decision stops looking like a decision. It starts looking like a threat to a reputation, a career, a relationship, or an identity built over years of proving. So we tell ourselves we'll deal with the bigger questions later. Just get through this. Just make the deadline. Just this once. That is how the distance between who we are and who we meant to be grows. Not in miles. In inches. When I stopped recognizing myself Years after that first day at Columbia, I was no longer the law student in the front row trying to prove she belonged. I was an attorney. A wife. A mother. A daughter who had made her immigrant parents proud. From the outside, I had built exactly what that younger version of me thought success looked like. What I hadn't built was the freedom I was actually after. The pressure to protect that identity never left when I became successful. It grew with me, and it moved the freedom further away with every year I protected it instead of questioning it. Eventually, I made decisions in my legal career that crossed a line I never believed I would cross. Those decisions led to a federal conviction and a sentence of one year and one day. For a long time, I tried to understand how I got there. How does the woman who walked into Columbia Law School with so much ambition become the woman who walks into federal prison? There wasn't one answer. There wasn't even one decision. There was drift. I had moved so far from the person I wanted to be that I no longer recognized her. Not the lawyer. Not the daughter, the wife, the mother. Not the life I wanted to build. The hardest realization was this: the ambition, the work ethic, and the determination I believed would protect me from failure were the same things that made it easy to stop listening to myself. That's the cost no one warns high performers about. The instinct that gets you the seat can cost you your voice in it. I spent years chasing success, certain it would hand me freedom on the other side of it. It never does. Freedom was never on the other side of proving. It was on the other side of no longer needing to. Follow me on Instagram and LinkedIn for more info! Read more from Rashmi Airan Rashmi Airan, Keynote Speaker, Author, Leadership Consultant Rashmi Airan is a leadership keynote speaker and former Ivy League attorney who helps leaders rise through uncertainty, speed, and constant change. After building a successful legal career and later serving time in federal prison, she experienced firsthand how pressure-filled decisions can reshape lives and organizations. Her writing explores ethical drift, accountability, and the power for growing and evolving through discomfort rather than avoiding it. Rashmi works with executives and teams navigating high-stakes moments where judgment matters most. Her articles challenge readers to pause, reflect, and lead with greater clarity, courage, and humanity.
- The Difference Between Rest and Retreat
Written by Kim Lackie, Transformational Guide and Alchemist Kim Lackie is a retired Canadian law enforcement professional with 27+ years of service, a Master Practitioner in Neuro-linguistic Programming (NLP) / Time Line Therapy® (TLT®), NLP Coaching and Hypnotherapy, and founder of Sovereign Path Alchemy, guiding women through navigating the major life transitions of midlife. You have stepped back from your life, and part of you feels relieved. But quiet does not always mean healing. Sometimes it means hiding. Here is how to tell which one you are actually doing, and why your nervous system already knows the answer before your mind catches up. Are you resting or retreating? How to tell the difference You have stepped back, and part of you is grateful, but how do you know if you are actually resting, or simply avoiding your own life for a while? It is a harder question than it sounds, and I did not have a real answer to it for a long time. During the early years of raising my triplets, while working a demanding career and running a household, there were a couple of times I got away for a few days on my own. I told myself, and everyone else, that I simply needed some peace and quiet. That was true. I did need the quiet and physical rest badly. Though, looking back now, twenty years later, I can see that was not all that was happening in those getaways. I was also, without fully realizing it, sitting with loss I had not given myself permission to feel. A loss over a version of my life I had quietly and quickly let go of. A grief where my own needs had been sitting untouched for years. Grief over a career that had shifted in ways I had chosen for convenience and practicality. The slow loss of connection to people, simply because the relentless cycle of family and work had left no room. Even the loss of unfulfilled expectations and an overwhelming sense of sadness when I should be grateful and happy. Or, so I told myself. The quiet solitude I was seeking was the type of rest for both my physical and mental states. However, it was also, at the very same time, a kind of retreat. A distraction from the loss and sadness that I could not rationalize nor understand at the time. Both things were true at once, and for years I could not have told you which one I was actually in. When rest is actually withdrawal I do not think this means the getaways were wasted. The time alone genuinely restored the energy within me each time. Though I have come to believe both things can be true in the same stretch of days, real rest and a very quiet form of avoidance, sitting side by side. Rest, the kind that actually restores something, tends to have a quality of return to self. To step forward as something in you slowly comes back online. Energy returns. A small appetite for the world returns with some small adjustments to carry on with eagerness and excitement. However, retreat has a different quality. It does not return anything on its own. It simply pulls a curtain to whatever is too tender to look at yet. Like the grief that I carried, not knowing what it was, it sat there completely unmoved once the quiet ended, unresolved. The quietness never actually addressed it. The feeling of heaviness stayed, always present. Years later, when the curtain could no longer keep it hidden, I had to face the accumulated effect. The energy it took to keep it hidden and not address the issues for years had me in a cycle of depression, anxiety, and physical pain for years. It was in 2020, when we all experienced an unprecedented shift in the world, that I noticed my inner world was mirrored in what was happening in the external one. I started to take stock of the areas of my life I had been avoiding, the conversations I was too nervous about the outcome to even begin to voice, the small actions I needed to take to improve my health, and even the emotions that rose up without warning. I started to pay attention and sat with them. What I realized, in my own inner dialogue, was that if I truly wanted to be happy, I had to take steps to make that happen. The way things were going was not sustainable any longer. So began a more honest conversation with myself, one that meant taking accountability for my decisions, making daily time for my own needs, and saying no without guilt. This was not an overnight solution. It has been a journey of self-discovery over the past six years. This has brought me to a place of seeking to know more, to share more, to improve and grow personally, as well as releasing the need to control the outcome of things by trusting the path I am on, which has me sharing the difference between these two parts of myself. For as I continue to practice genuine rest, the kind that connects me to a deeper level of myself, I have started to feel a surge of new energy and rejuvenation, well beyond what a trip to the spa ever gave me. My practice has given me the courage to pull back my curtain and ask the questions. It has given me the awareness to honour the answers that surface, be grateful for the wisdom, and take action in small ways toward a more peaceful and joy-filled life. Why this is so easy to miss Part of what makes this so hard to see in ourselves is that both experiences can involve the exact same activities, long walks, quiet mornings and evenings, time alone, diving into passion projects. These activities are not what separate healing from hiding. What separates them is the direction of movement underneath, the intention behind the getaway, the time for self. Healing tends to move toward something, the safe and connected state, even without a clear destination yet. There is a felt sense of thawing, of something in you loosening its grip. Hiding tends to move away from something, and only away, as in flight, shutting down, bracing, or numbing. Like the avoidance of a decision that needs to be made. Away from an emotion that has not yet been allowed to move through fully. Yes, time away for rest can feel like peace for a while. Though it can be closer to distraction than to peace, where the numbness tends to suppress the need to move through the emotions that arise. This process will eventually stop working. Whatever was being avoided will show up as signals in the body, as dis-ease, dis-comfort, or destruction. This is rooted in how our bodies, specifically our nervous system, distinguish between threat and safety. When we are in a state of avoidance, the nervous system remains in a protective, slightly heightened state, what neuroscientist Stephen Porges calls sympathetic activation. Research on the polyvagal theory shows that the nervous system has three states. Ventral vagal, safe and connected. Sympathetic, fight or flight. Dorsal, shutdown and freeze. When we genuinely rest, the vagal tone shifts, allowing the nervous system to move into what is called the social engagement system, a state where true restoration becomes possible. Rest tends to move you toward something. Curiosity, appetite, a small want returning. It is a slow opening. Retreat, by contrast, only moves you away, away from a decision, away from grief or another emotion, away from the parts of your life that feel too tender to face. The question worth asking Ask yourself right now, when you picture your quiet days, does it feel like you are moving toward something, or only away from something? Notice how your body reacts. The distinction alone can tell you most of what you need to know. You do not need a tidy answer immediately. Sometimes it takes time to gently ask before the honest answer surfaces, time to allow your nervous system to shift out of whatever state it is in and truly feel safe. This takes time because thinking alone is not enough. The willingness to ask the question and to sit with the silence is often the first sign that you are already closer to healing than to hiding, because true avoidance rarely wants to be questioned. What actual rest tends to ask for I am not suggesting that we turn rest into another task to perform correctly. It is about noticing, honestly and without judgment. Does your version of slowing down have a pulse? Are you quietly stirring back to life underneath the time you scheduled, or are you closing the curtain to your own kind of avoidance? If you are not sure which one you are in right now, that uncertainty is not a failure. It is simply worth staying curious about. Five ways to tell the difference If you want something more concrete to check yourself against, these are the markers I have come to trust most. Ask if the quietness was chosen or collapsed into: Intentional silence restores. Collapse from exhaustion rarely does on its own. There is a significant difference between stepping back on purpose and collapsing because you have nothing left to give. One feels like a choice. The other feels like surrender because you are too depleted to do anything else. Both can look identical from the outside. Only you know which one is true. Check what is still there when the quiet ends: If the same thought, the same decision, the same emotional knot is sitting exactly where you left it, untouched, unresolved, something may likely be avoided rather than healed. Genuine rest changes something. It does not resolve everything, but it changes the pressure of what you are carrying. If your quiet time ends and you are holding the same weight or dread upon returning, that is worth noticing. Not with judgment, as the rest was not wasted. It simply means there may be something underneath that needs a different kind of attention. Having this awareness can begin a path to addressing your real needs. That is worth exploring more. Ask yourself plainly, am I resting or am I hiding? The honest answer tends to surface faster than you might expect if you are willing to sit with the question. Not to judge yourself. Simply to notice. Is this time bringing something back to me? If yes, that is rest. Is this time only taking me further away? If yes, that is retreat. You do not need certainty. You only need honesty and an openness to be curious about what comes up. Notice what your body is telling you: When you ask yourself these questions, notice your body's response. Are you bracing, jaw tight, shoulders drawn up, holding your breath? Or do you soften, shoulders dropping, chest opening, breathing deepening, maybe even a release of emotion? Shallow, rapid breathing usually signals the nervous system is still in a protective state. Long, deep breaths signal that your body feels safe enough to genuinely rest. Sleep that leaves you unrested is another signal worth noticing, often a sign that avoidance, not rest, is what is actually happening. Learning to create a dialogue with your body and the sensations and signals it offers is the beginning of understanding what you truly need. Return to these questions gently and often: Give yourself space and time to ask and receive what surfaces. You do not need to arrive at a perfect answer or be quick in making big moves. It is the willingness to ask the question over time that is in itself a sign that you are already moving toward genuine restorative rest rather than away from it. Trust the process. Moving forward Today, I can feel the difference clearly. I have finally experienced the other version of myself. My days have an intention behind the stillness. A daily choice to begin the day differently by honouring my body, mind, and spirit, to listen in the quiet for more clarity and discernment. This version of quiet acknowledgment was for my needs alone and resulted in the daily physical pain I had for years disappearing. Looking back, I can clearly see I was doing both. Resting for the physical body and mental overwhelm and lack of sleep, as well as retreating for what I did not have the energy or clarity of mind to understand or contemplate. When I was attempting to find relief in my life, I was stepping away from myself. I did not have the capacity or the resources to understand what was happening or what I needed deeply. The wisdom that has risen since 2020 has allowed me to dig deeper and find the quietness I require. Only now can I see it was more than just a few days a year. Now, I am able to have stillness as a daily practice. It still looks similar from the outside. The same daily walks, time alone, and need to just be quiet. Though the intention underneath is very different. I did not always know how to tell the difference between these two states in my own life. I only know it now because I have lived both versions. My mission, in the work I do now, is to help others recognize this distinction sooner than I did. Everyone deserves to know the difference. Rest is not something you have to earn. It is something you deserve to give yourself and something you are worthy of having every day. Ready to explore this deeper? If you would like to explore this distinction more deeply in your own life, to understand whether your rest is truly restoring you or whether there is something underneath that needs a different type of attention, I invite you to a Path Clarity Conversation with me. Visit here to book a free session. Follow me on Facebook, Instagram, LinkedIn, and visit my website for more info! Read more from Kim Lackie Kim Lackie, Transformational Guide and Alchemist Kim Lackie is the founder of Sovereign Path Alchemy and the creator of the Sovereign Embodiment Method, a clinically grounded framework for identity transformation designed for women navigating the major life transitions of midlife. After more than 27 years in Canadian law enforcement and raising triplets, she knows firsthand what it means to lose yourself inside the demands of a life built for everyone else. She works with women through some of life’s biggest transitions to reach the identity wound underneath, not just the surface adjustment. She holds Master Practitioner certifications in Neuro-linguistic Programming / Time Line Therapy® and Hypnotherapy. She writes from her own lived experiences and clinical depth. Citations: Porges, S. W. "The Polyvagal Theory: Neurophysiological Foundations of Emotions, Attachment, Communication, and Self-Regulation." W.W. Norton, 2011. Murphy, Jamie. "Polyvagal Theory Explained Simply: Your 3 Nervous System States." StillMind, May 18, 2026.
- How to Set Boundaries as a Mom Without the Guilt
Written by Sarah Maynard, Wellness & Health Coach for Moms Sarah Maynard is a Beroepsvereniging Gewichtsconsulenten Nederland-certified lifestyle coach for tired and overwhelmed mothers. She is the founder of Body & Mind in Harmony and creator of a group program, built on her belief that nervous system regulation comes before any other wellness goal. Have you ever asked any mother whether she struggles to say no? You probably didn't get a simple answer. You'll get a story instead, about the playdate she agreed to when she was already running on empty, the extra school committee she joined out of obligation, the doctor's appointment she canceled because someone else needed her more. Boundaries aren't really a lack of skill for most mothers. They know what a boundary is. What stops them is what comes right after, the guilt. As a Beroepsvereniging Gewichtsconsulenten Nederland-certified lifestyle coach who works with overwhelmed mothers every week, and who has lived this exact pattern herself, I want to untangle boundaries from guilt, so saying no can finally feel less like abandonment and more like the maintenance it actually is. Why mom's guilt is such a common feeling If you feel guilty almost every time you consider your own needs, you're in very good (and very large) company. A widely cited BabyCenter survey found that 94% of mothers report experiencing parenting-related guilt, which makes it less of an occasional feeling and more of a near-universal baseline of modern motherhood. That guilt doesn't stay confined to parenting decisions. It follows mothers straight into their own self-care. Kelton Global's self-care survey found that 39% of parents feel guilty when they do take time for themselves, compared to 26% of adults without kids, and 21% avoid self-care altogether because of that guilt. This isn't a personal failing, and it isn't just in your head. A study on self-compassion and maternal health behaviors found that guilt directly determines whether mothers engage in health-promoting behaviors like exercise, nutrition, and sleep. In other words, guilt doesn't just sit there uncomfortably in the background. It actively decides whether you take care of yourself at all. 1. Understand where the guilt actually comes from Before you can hold a boundary without guilt creeping in, it helps to know what is going on. Mom guilt isn't random, it's conditioned. It comes from decades of messaging that ties a mother's worth to her self-sacrifice, from the "good mother" ideal that quietly says your needs come last, and from a nervous system that has learned to link your own comfort with someone else's disappointment. Just naming that out loud, "this guilt isn't proof I'm doing something wrong, it's proof of conditioning," is often the first boundary a mother needs to set, a boundary with the guilt itself. 2. Reframe the boundary as regulation, not rejection Most mothers experience a boundary as something they're taking away from someone else. In reality, it's something you're giving to your own nervous system. When you're stretched past capacity, overcommitted, touched out, running on no sleep, your body sits in a state of chronic stress, and every small demand lands like one demand too many. A boundary interrupts that cycle before it hits a breaking point. It's not a rejection of your family. It's regulation. A regulated mother has far more to give than a depleted one. 3. Start with small boundaries Boundaries don't have to start big, and for most overwhelmed mothers, they shouldn't. A sweeping new set of limits is hard to sustain and easy to feel guilty about breaking. Start small instead, not answering messages after 8 p.m., saying no to one extra activity this week, asking your partner to take bedtime one night so you get twenty minutes alone. Small, repeated boundaries build the muscle and give you proof that the world doesn't fall apart when you hold one. 4. Use language that doesn't invite guilt back in How you say a boundary matters almost as much as the boundary itself. Over-explaining or over-apologizing often signals to your own nervous system, and to the other person, that you don't quite believe you're allowed to say no. This reopens the door for guilt. A few simple, low-drama phrases can hold a boundary firmly without triggering a spiral, "That doesn't work for us this week." "I can't take that on right now." Or just, "Let me think about it and get back to you." You're not going for cold. You're going for calm and certain, because calm and certain is much harder to argue with than a boundary wrapped in three paragraphs of explanation. 5. Remember, self-care is a boundary too One of the most overlooked boundaries a mother can set is with herself. It's one thing to hold a boundary with a demanding friend or an overloaded school schedule. It's another to hold one against your own instinct to keep going, keep giving, keep proving your worth through exhaustion. Self-care isn't a reward you earn once everything else is done. It's a boundary that says your needs don't move to the back of the line indefinitely. This is the foundation everything else in your life stands on. Your patience, presence, and ability to actually enjoy the motherhood you're working so hard to hold together. This is exactly why regulation comes before every other wellness goal in my coaching practice. You can't parent from an empty nervous system, and no amount of guilt is going to refill it for you. The takeaway Boundaries and guilt tend to show up together for mothers, but they don't have to stay tangled forever. Once you understand where the guilt comes from, reframe boundaries as regulation instead of rejection, and start practicing in small, repeatable ways, the guilt loosens its grip. This is not because you've stopped caring about the people you love, but because you've finally included yourself in that care. If this resonates, I'd love to see you at The Mom Reset Morning, a self-care event on August 23rd in Amsterdam. It's a space built for exactly what this article has been about. Giving yourself permission to pause, be held, and regulate, alongside a small group of mothers who get it. Spots are limited, so if you've been telling yourself you'll prioritize this "someday," consider this your sign to make it today. You matter too. Follow me on Instagram and visit my website for more info! Read more from Sarah Maynard Sarah Maynard, Wellness & Health Coach for Moms Sarah Maynard is a BGN-certified lifestyle coach who helps overwhelmed mothers reconnect with themselves before trying to fix anything else. After navigating motherhood without a nearby support network and drawing on 8 years as a youth care facilitator, she built her practice around one contrarian idea. Nervous system regulation has to come first before diet, fitness, or any habit change can stick. She founded Body & Mind in Harmony to guide mothers aged 25-45 through this shift, offering 1-on-1 coaching, a group program, and in-person community events. Her message to every mother she works with is simple. You matter too.
- US Senator Coons Kingdom Has Begun
Written by Joseph C Pledger, Jr., EdS., Educational Specialist Joseph C. Pledger Jr., EdS, is an accomplished master of the storytelling adventure. Though shunned by world affairs dinner table guests, it became his civic innovation that was sought and bought by justice reform. Thus, “The Microchip” appreciated the wrongfulness of his actions. A Microcomputer Systems Manager, AI Scholar, and JEDI Developer. To Pan Asia and The United States of Africa's Children Under The Stars: Afro-Americans are The Dark Occupiers of the Motherland. Stay tuned for Kunta Kinte Kumbaya! In today's world of ultimatums We are The KKK, Negro Rulers of America Law. I communicated strategically with producers of WEWS Spotlight 5 to interview me in a paid on-air segment. Because of Life Surge 2026, there was a local live event happening at Rocket Arena. Though my appearance on Spotlight 5 concerned spreading word of mouth, the Annual Anthem Awards call for submissions ended last month. So my submission involved distributing bills to acknowledge industry recognition for its support. I missed general audience voting, which begins in October 2026. Yet, by having featured me in 2016's "Comic Book Gaming Adventures" and 2021's "Shopping App" business infomercial segments, WEWS Spotlight 5’s "Claiming Kingdom Riches and Glory Give A Way" segment programming was to feature America's Million Dollar Bill Treasury Note Card and "How To Get Out of County Reach". American Million Dollar Trees fight against blight and the blight flight syndrome Cited by the Case Western Reserve Appreciative Inquiry Commons, Communities of Practice work establishing real values. "The Appreciati dot org" tables the effect and effectiveness of each node on their networks to brand industry and enterprise while utilizing DUBIT'S downloadable spreadsheet subscription and infographic service. However, WEWS TV producers ceased scheduling my on-air segment. Due to snitching. Revealed in my Brainz article on "Trafficking little girls lost along the Avenue at Tower City", Spotlight 5 Host Sarah Carnes made it rain on my parade. Ms. Carnes is a contributing local magazine columnist on family and community living enrichment topics. In my announcement follow-up entry submitted to The 2nd Annual Anthem Awards, answering the black progress question, "How do we win?" Any Who's Who Can Claim America Gives Away Millions and Gets Out Of Jail Free Cards for her appreciation. I got mine so you can get yours. As a Marquis Who's Who distinguished american, I crafted "How to Claim America’s Million Dollar Give Away and Get Out of Jail Free Card" tokens of appreciation. Upon the anthem "Summoning the Disciples of the Internet," Netizens will be claiming the Million Dollar Give Away and Get Out of Jail Free Card. The Annual Anthem Awards afforded me the opportunity to complete distribution of ducat coins and upvotes for its "Thought Leadership Category". Because only my disciples of the internet can trap "The Wealth Gap". Instructions published online show how to deposit The United States Treasury’s Million Dollar Bank Note into their own Brands of Community Trust. Then, DUBIT raises their trading desk and is responsible for their Community of Practice’s progress and enterprise. Thus, these disciples of the internet have considered "owning their own industry through community practices." Since only these enterprising owners (EO) will utilize appreciative inquiry (AI) Appreciative Inquiry (AI) is a method of organizational development that focuses on strengths and successes to envision and create a positive future. Instead of solving problems, AI identifies what is already working and uses those strengths as a foundation for strategic planning and change. The process typically follows a five D cycle: define the topic, discover positive experiences, dream of what could be, design the ideal future, and deliver on the design. Currently, I work as an executive contributing writer who submits paid work evaluation insights to define their contribution in Winkvist Group’s Brainz Magazine digital edition. "The Microchip", as I refer to myself, reflects further into global discovery of narratives and dreams of what civic development could engage. I have designed the ideal future and have since delivered on its design. Regarding earning a living within "United Hemispheric Ultimatums for Racial Unity" Brian Tracy Legacy Book Publishing will consider their review of my Prelude2Cinema web series, "Visit Eden", for potential Amazon best seller publication in audiobook formats. So, consider purchasing Joseph Pledger's legendary scripted proposal, given its dust-covered listing in Lulu's book storage. Follow me on Instagram, LinkedIn, and visit my website for more info! Read more from Joseph C Pledger Jr, EdS Joseph C Pledger, Jr., EdS., Educational Specialist Cited for his Strategic Expertise, "The Microchip" appears distinctly listed within the 76th edition of Albert Marquis' Who's Who in America for 2023. He trades business licenses with those who purchase and browse such periodicals and literature to pick his brain.
- Philippines Call Center Companies – Top Providers for Healthcare, SaaS, and E-commerce
You scaled past your support team, and now the tickets, the after-hours calls, and the seasonal spikes are eating the hours you should spend building the business. Founders who hit that wall keep arriving at the same question: who handles this well, and at a cost that still makes sense? For a growing share of healthcare, SaaS, and e-commerce companies, the answer points to one country. The strongest Philippines call center companies now pair fluent, US-aligned agents with compliance infrastructure and AI tooling that used to sit behind enterprise budgets. Why founders keep landing on the Philippines The Philippines runs the largest customer support workforce on the planet, and the numbers keep climbing. Its IT and business process management sector earned roughly $40 billion in export revenue in 2025 and employed about 1.9 million people, with the industry body projecting $42 billion in 2026 (IBPAP). Demand from US healthcare and financial services drove much of that growth. Three things make the country a default for English-speaking markets. Labor costs run about 50% to 75% lower than comparable US onshore roles. English fluency is widespread, with the Philippines ranking second in its region on the EF English Proficiency Index 2025. And night-shift teams cover US business hours while founders sleep, which keeps support live around the clock. How to choose a Philippines call center partner Pick a provider the way you would hire a department head: judge fit, not size. Weigh five things in order: industry experience, compliance and security, scalability, English and time-zone coverage, and how the provider uses AI. The right partner already runs teams in your vertical and can prove quality with numbers. Vertical fit. A healthcare provider needs HIPAA-trained agents who know EHRs and insurance verification. E-commerce needs peak-season ramp and returns handling. SaaS needs tiered technical support that can read a stack trace. Compliance and security. Match the certifications to your data: HIPAA for patient information, SOC 2 for systems, GDPR for EU customers, PCI DSS for card payments. Scalability. Ask whether they can move from a 5-seat pilot to 100-plus seats without the quality slipping that often follows fast hiring. Language and coverage. Confirm English fluency, US-hours staffing, and whether they offer 24/7 or follow-the-sun coverage. AI and tooling. Look for agent assist, QA automation, and clean integrations with Zendesk, Salesforce, or your help desk, then judge how the provider deploys them. The 8 top Philippines call center companies for 2026 1. Helpware CX Best for: Mid-market healthcare, SaaS, and e-commerce teams that want compliance depth and a long-term partner. Helpware CX, founded in 2015 and headquartered in Lexington, Kentucky, runs its Philippine teams from Manila and Cebu inside a 19-location global network that supports 45-plus languages. It focuses on mid-market healthcare, SaaS, e-commerce, and fintech companies that need operational and compliance depth alongside cost savings. The teams hold SOC 2, HIPAA, and GDPR certifications and Helpware reports 92% CSAT and 86% employee satisfaction, with client partnerships averaging five years. Where the largest providers compete on volume, Helpware CX competes on industry depth and retention, scaling from small pilots to enterprise operations without the quality drop that often follows fast growth. 2. Teleperformance Best for: Enterprises that need global scale and deep compliance. Teleperformance is the largest customer experience company in the world, with operations spread across many Philippine cities. It handles banking, healthcare, retail, and e-commerce at high volume, backed by mature security and compliance programs. For a company processing millions of interactions, its scale and global footprint are the draw. 3. Concentrix Best for: SaaS and e-commerce brands that want digital CX at scale. Concentrix pairs a large Philippine workforce with strong technology and retail practices. It leans on intelligent automation and analytics to run omnichannel support for software platforms and online marketplaces, which suits brands that want both volume and a digital-first operating model. 4. TaskUs Best for: High-growth SaaS and digital platforms. TaskUs built its name serving tech startups, and that DNA still shows. With more than 28,000 employees globally and hubs in Metro Manila and Pampanga, it specializes in digital customer experience, trust and safety, content moderation, and AI data services. Its investment in agent wellbeing matters in high-intensity work where burnout becomes an operational risk. 5. TTEC Best for: Healthcare and regulated CX that needs technology baked in. TTEC, a pioneer of the Philippine BPO sector, blends CX technology with managed services. Its healthcare practice supports payers and providers, and it also serves telecom, finance, and retail. Companies that want automation and analytics wrapped around regulated support tend to shortlist it. 6. Sutherland Global Services Best for: Healthcare and back-office digital transformation. Sutherland has run business process and technology services for more than 35 years, with Philippine sites in Metro Manila, Clark, and Davao. Its healthcare practice and back-office strength, from finance and accounting to claims, fit companies that want process redesign alongside day-to-day support. 7. Cloudstaff Best for: SaaS companies and startups building dedicated offshore teams. Founded in 2005 and based in Clark, Cloudstaff runs more than 6,000 staff and builds managed remote teams across support, engineering, finance, and marketing. Its model fits a startup that wants to stand up a whole function rather than buy seats by the hour, and it carries a 4.7 Glassdoor rating from staff. 8. SuperStaff Best for: Mid-market healthcare and e-commerce brands. SuperStaff, founded in 2009, runs offices in Makati and Clark plus delivery in Colombia and the US. Its HIPAA-compliant healthcare practice grew out of a parent company in healthcare and biopharma, and it also supports e-commerce and logistics. A reported 92% employee retention rate points to stable teams, which keeps training investment from leaking away. The table below lines up all eight so you can narrow the list before booking calls. Provider Founded Main PH hubs Strongest vertical fit Best for Helpware CX 2015 Manila, Cebu Healthcare, SaaS, e-commerce Mid-market, compliance-ready, long-term Teleperformance 1978 Multiple PH cities Healthcare, e-commerce, finance Enterprises needing global scale and compliance Concentrix 1983 Metro Manila, regional SaaS, e-commerce, healthcare Digital CX and automation at scale TaskUs 2008 Metro Manila, Pampanga SaaS, digital platforms High-growth tech, trust and safety TTEC 1982 Metro Manila, regional Healthcare, finance, retail Tech-led, regulated CX Sutherland 1986 Manila, Clark, Davao Healthcare, back office Healthcare and process transformation Cloudstaff 2005 Clark, Manila, Cebu SaaS, startups Dedicated offshore teams for SMEs SuperStaff 2009 Makati, Clark Healthcare, e-commerce Mid-market HIPAA-ready support Key takeaways The shortlist above gets you to a handful of names. These five rules get you to the right one and keep the engagement healthy after the contract is signed. Match the vertical, not the logo. For compliance-heavy work, a healthcare-trained mid-market provider often beats a giant generalist that treats your account as one of thousands. Treat compliance as a gate. In healthcare and fintech, no HIPAA or SOC 2 means no shortlist, whatever the per-seat price. Pilot before you scale. Run a 30-to 60-day pilot and watch CSAT and ramp quality before you commit to 100 seats. Weigh retention, because switching is the real cost. Agent turnover resets your training investment, so ask for attrition and retention numbers, not just headcount. Assume AI is table stakes. Agent assist and automation now sit inside most strong providers, so judge how a partner deploys them, not whether they exist. Frequently asked questions How much does it cost to outsource a call center to the Philippines? Costs run about 50% to 75% lower than comparable US onshore roles, but no provider quotes a flat rate. Price depends on the number of seats, contract length, agent skill level, hours of coverage, and add-ons such as QA or analytics. Define your scope first, then compare two or three providers on the same brief. Can Philippines call centers handle HIPAA-compliant healthcare support? Yes. Several Philippine providers run dedicated healthcare teams trained on HIPAA rules, medical terminology, and insurance workflows. Ask any shortlisted vendor to show current SOC 2 and HIPAA documentation and to describe how agents handle protected health information before you move sensitive work offshore. Which providers fit SaaS versus e-commerce best? SaaS support needs tiered technical help, so TaskUs, Cloudstaff, and Concentrix tend to fit. E-commerce needs seasonal ramp plus order and returns handling, where SuperStaff, Teleperformance, and Concentrix do well. Several providers cover both, so weigh which vertical drives most of your tickets. How many agents should I start with? Start small. A 5–10 seat pilot over 30 to 60 days lets you test agent quality, ramp speed, and reporting without overcommitting. Scale once CSAT holds steady, and the provider proves it can hire to your standard, not just to a headcount target. Onshore, nearshore, or offshore: which model wins? Offshore in the Philippines wins on cost and English fluency for most English-speaking markets. Some companies blend it with nearshore or onshore seats for premium accounts or real-time escalation, an approach often called hub and spoke. Pick the mix that matches your customers and your budget.
- What High-Functioning Depression Looks Like on a Team, and Why I Almost Missed It
Written by Swati Mukherjee, Relationship Coach & Corporate Trainer Whether at the dinner table or in the boardroom, relationships run on the same patterns. Swati Mukherjee is an International Coaching Federation (ICF)-certified Relationship Coach and Corporate Trainer who spent 15 years in Human Resources (HR) and psychology before founding Resilient Relationship, helping couples and organisations trade conflict for trust and honest communication. For three months, I told myself she was just someone who liked to stretch her legs. That was the story I built to explain why one of my brightest team members was away from her desk so often, a few minutes here, ten there, several times throughout the day. It was a convenient story. It let me look away. Then one evening, staying late long after everyone else had gone home, I heard something through a closed door that made the convenient story impossible to believe anymore. What does depression actually look like at work? Most of us are looking for the wrong signs. We expect depression to announce itself: someone missing deadlines, snapping at colleagues, showing up late, falling apart visibly enough that HR gets involved. Sometimes it does look like that. But often, it doesn't. The World Health Organization estimates that 15% of working-age adults were living with a mental disorder in 2019, and that depression and anxiety together cost the global economy an estimated 12 billion working days and US$1 trillion in lost productivity every year. Mental health struggles do not always mean someone has stopped functioning. Some people are still at their desks, still hitting their numbers, still showing up to every meeting. Psychologists sometimes call this "high functioning depression." It isn't an official diagnosis, but it describes something real: a person who is quietly struggling while still managing to hold down a job, keep their home in order, and pay the bills. Cleveland Clinic compares it to a duck gliding across a pond. On the surface, everything looks graceful and effortless. Underneath, the legs are working furiously just to stay afloat. That was her, and I nearly missed it entirely. The girl who was always away from her desk She was one of those employees who made a manager's job easy. Sharp, likeable, always early with her deliverables. If you'd asked me to name our most reliable person, she would have been near the top of the list. The absences started small enough that nobody noticed them as a pattern. She'd step away mid-meeting, mid-afternoon, sometimes twice within the hour. Someone joked once that she must be the most restless person on the floor, always up and moving. She laughed along with it. So did I. It became one of those harmless team observations, the kind that gets mentioned and then forgotten, filed away as personality rather than information. Looking back, that is exactly how it survives. Because nobody notices, but because everybody decides, individually and without discussing it, that it isn't significant enough to mention. The evening I stayed late I was in the office past nine one night, finishing a report that couldn't wait until morning. The building was empty except for the cleaning staff and, apparently, her. I heard it before I understood what I was hearing: someone crying, trying hard not to be heard, in the washroom down the hall. I didn't go in. I didn't know what I would even say. A few minutes later, the door opened. She washed her face at the sink, checked herself in the mirror, and walked out. If I hadn't heard her a few minutes earlier, I would never have known. Her face gave away nothing. Her walk back to her desk was completely ordinary. She picked up exactly where she'd left off. That is the part that stayed with me longer than the crying itself. Not that she was struggling, but how completely she could put it away. Why I didn't say anything the next morning I want to be honest about this part, because I think it's where most well-meaning managers get stuck. I did not march into her office the next day and ask if she was depressed. I didn't have that right, and frankly, I didn't have that certainty. What I had witnessed for thirty seconds through a closed door was not enough to build a conversation on, let alone a diagnosis. So instead, I watched. Over the following weeks, I started noticing the things that had been there all along, once I knew to look. She was still delivering excellent work, but she'd stopped joining the team for lunch. Her jokes had a slightly rehearsed quality, arriving a beat too quickly, as though she'd learned which moments called for humour and was performing them on cue. She looked tired in a way that no amount of concealer quite covered. The time away from her desk, once I understood what I was actually looking at, read less like restlessness and more like someone searching for the only place in the building where she could stop performing for a few minutes. None of these signs, on their own, would have told me anything. Together, over time, they told me almost everything. The trap of the label Here is the part I think about more than any other, and the reason I never once said the word "depression" to her directly in those early weeks. We live with labels more than we realise, and once a label attaches itself to us, it can become remarkably difficult to live outside it. Researchers who study this sometimes refer to labelling theory: the idea that mental illness labels can influence how people see themselves and how they expect others to see them. A 2025 paper reviewing existing research on self-labeling proposed that, once people begin to see themselves through the lens of a diagnosis, that label may influence perceived control, self-blame, and other factors linked to clinical outcomes. I have watched this happen to people I care about. Someone gets told, or tells themselves, that they are "the anxious one" or "the depressed one," and the label stops being a description of a season they're moving through. It becomes an identity they start organising their life around. They stop trying certain things because "that's not something I do, I get too anxious." They stop reaching for certain relationships because "I'm too much when I'm like this." The label, meant to explain a difficulty, quietly becomes a cage. That is precisely why I was so careful with her. I worried that the moment I said the word out loud, especially as her manager, it would stop being my observation and start becoming part of how she saw herself. I did not want to risk handing her a label she might spend years trying to climb out of. I wanted to be the person who gave her room to name it herself, in her own time, if she ever chose to name it at all. What I did instead of diagnosing her I asked her for a coffee, framed around nothing more specific than "I wanted to check in." I told her, honestly, that I'd noticed she seemed tired lately and that I wasn't asking her to explain anything, only that I wanted her to know I'd noticed. Then I stopped talking and let the silence sit there long enough for her to decide what to do with it. She didn't tell me everything that day. Nobody does. But something in the way I'd approached it, without a clipboard, without the word "depression," without treating this as a problem to be solved in one conversation, seemed to tell her the door was open rather than closing in on her. Over the following weeks, in pieces, she told me more. About the exhaustion that never lifted, no matter how much she slept. About feeling numb through things that used to make her happy. About the washroom being the only place she could let her face fall for a minute before putting it back together. We adjusted what we could. Lighter days when she needed them. No penalty for the washroom trips that had never actually been the problem. A quiet, standing invitation to talk, with no expectation attached to it. Gently, a suggestion that she speak to someone qualified to actually help her carry what she was carrying, because compassion from a manager is not treatment, and I never wanted her to mistake one for the other. Five quiet signs someone on your team might be struggling 1. The frequent disappearing act Regular, unexplained absences from the desk, whether to the washroom, the stairwell, or the car park, are sometimes exactly what they look like. Sometimes they are the only privacy a person has left in an eight-hour day. 2. A performance that feels a little too polished Someone who has become suspiciously unbothered by everything, who never seems to have a bad day, is not always thriving. Sometimes they have simply gotten very good at not letting it show. 3. Humour that arrives a beat too fast Jokes and reassurances that come slightly too quickly, before you've even finished asking how they are, can be a sign someone has a rehearsed answer ready because the honest one isn't available for public use. 4. Sudden, almost eerie efficiency A person who becomes unusually productive, taking on more, staying later, saying yes to everything, may be using work as the one place they still feel in control of anything. 5. Small physical tells Changes in appetite, sleep, energy, or appearance can be worth noticing, even when the person insists they're fine. What colleagues can actually do Do not lead with a diagnosis, even one you're fairly confident about. Naming someone's struggle for them, before they've named it themselves, risks handing them a label they didn't ask for and may not be ready to carry. Create small pockets of unstructured time. A coffee, a walk, staying five minutes after a meeting ends. Most of the moments that matter don't happen in scheduled one-to-one meetings. Ask twice. "How are you?" gets a reflexive answer. "How are you, really?" asked with genuine patience for silence afterward, sometimes gets a true one. Point toward real support rather than trying to become it yourself. Your job is to notice and to care, not to treat. Knowing where your organisation's support resources sit, and mentioning them without pressure, matters more than having the right words. Follow up more than once. A single conversation rarely changes anything on its own. Consistency is what tells someone the door is still open next week, and the week after that. The space between noticing and naming We are still in touch today, even though years have gone by, I have since moved to another country, and neither of us works at that company anymore. I don't know if she would call what she went through depression, high-functioning, or otherwise. I have never asked her to use that word, and I don't intend to. What I do know is that the version of that story where I opened the file for a Performance Improvement Plan instead of staying late that one evening is a version I think about more than I'd like to admit. That is the part nobody tells you about noticing someone properly: the bond it creates does not expire when the organization chart changes. Job titles end. Companies get left behind. Cities change. But she still messages me on hard days, and I still ask. Whatever else that evening cost either of us, it also built something that outlasted the workplace that prompted it. Somewhere between noticing that someone is struggling and deciding what to call it, there is a space most workplaces rush straight through. That space is where the actual care happens. Naming things too quickly, especially with a word as heavy as "depression," can close a door that a little patience would have kept open. Sometimes the most useful thing a colleague can offer isn't a diagnosis or a solution. It's simply proof that someone noticed and stayed close enough to keep noticing. If you are trying to navigate this in your own team, or wondering how to have these conversations without doing more harm than good, let's talk. Book a call with me, and together we'll look at what's really happening beneath the surface, for your team and for you as the person leading it. Follow me on Facebook, Instagram, LinkedIn, and visit my website for more info! Read more from Swati Mukherjee Swati Mukherjee, Relationship Coach & Corporate Trainer Swati Mukherjee is an ICF-certified Relationship Coach and Corporate Trainer based in London, working with couples on the edge of separation and workplaces where good people quietly become poor managers. After 15 years in HR and psychology watching the same story repeat in exit interviews, she noticed that people leave relationships, not organisations. That insight became Professional Proximity, her framework for rebuilding trust and communication before they break down completely, taught through Resilient Relationship. Her work continues in Proximity, her newsletter on the relational side of work, and her podcast, Relationship Ironies of the World We Live In.
- 'Win Before They Arrive' by Angel L. Torres Jr. Shows Why Success Starts Before the Door Opens
Angel L. Torres Jr., author of Win Before They Arrive, released June 14th, 2026. is a practical and inspiring guide for hospitality professionals, leaders, and anyone passionate about service excellence. Drawing on over 25 years of experience in hospitality, team development, and coaching, Angel reveals how preparation, anticipation, and a championship mindset can transform guest experiences and build high-performing teams. This book offers actionable strategies, real-world insights, and motivating stories to help you elevate your service, empower your staff, and create winning moments, before your guests even walk through the door. “This isn’t just a book about providing great service, it’s about understanding the power of preparation and what truly sets exceptional teams apart,” said Torres. “I wanted to honor the dedication of those who go above and beyond, anticipating needs and creating unforgettable experiences before the first guest even arrives.” Set in the fast-paced world of hospitality, Win Before They Arrive follows Angel as he shares real-life stories and lessons learned from decades of leading teams and elevating guest experiences. Through practical strategies and inspiring examples, readers discover that true excellence begins with preparation, teamwork, and a genuine commitment to service. It's an essential playbook for hospitality leaders and a motivating guide that will empower teams to deliver unforgettable guest experiences. Win Before They Arrive is available in hardcover, paperback and eBook formats on Amazon and Barnes & Noble. For more resources, insights, and updates, visit here. About the author Angel L. Torres Jr. is a dynamic leader with over 25 years of combined experience in hospitality management, football coaching, and team development. Known for his passion, integrity, and empowering leadership style, Angel has worked with leading brands like Hilton, Marriott, and private resorts, transforming teams into high-performing champions both on and off the field. His unique approach blends the discipline of sports coaching with the art of exceptional guest service, inspiring others to anticipate needs and deliver memorable experiences. Angel is also a dedicated mentor, Special Olympics coach, proud father, and community advocate, committed to helping individuals and organizations reach their fullest potential. Media contact Ashley Bumbrey Media Relations Manager 540-419-1129 Email
- Fowler Counseling Launches the Busy Bee Brain Toolkit for Overwhelmed Minds
Fowler Counseling, a Texas-based virtual counseling practice dedicated to making mental health education more accessible, has launched the Busy Bee Brain Toolkit, a therapist-created printable workbook available through the Fowler Counseling Shop here. Using an original hive-inspired framework, the Busy Bee Brain Toolkit helps teens and adults better understand emotional overwhelm while building emotional awareness, self-compassion, and practical coping strategies that can be applied in everyday life. "As a therapist with ADHD, I wanted to create a resource that helps people approach their minds with curiosity instead of criticism," said Lilyan Fowler, M.S., LPC-Associate, NCC, and founder of Fowler Counseling. "The Busy Bee Brain Toolkit encourages people to understand how their 'hive' works so they can learn to work with their brain instead of against it. I hope that this workbook helps people recognize when their hive becomes overwhelmed and gives them practical strategies to support their emotional well-being, rather than relying on willpower and caffeine just to get through the day." The Busy Bee Brain Toolkit combines guided reflection, emotional regulation activities, and personalized planning tools through an original hive-inspired framework that makes complex mental health concepts easier to understand and apply. Designed for teens and adults, the printable workbook can be used independently, alongside therapy, or as a supplemental resource for mental health professionals supporting clients. Rooted in neurodiversity-affirming, emotionally focused principles, the toolkit emphasizes self-understanding, emotional awareness, and practical coping strategies over self-judgment and perfectionism. Through engaging activities and compassionate guidance, users learn to recognize patterns of overwhelm, strengthen emotional resilience, and develop personalized strategies that support their unique needs. The Busy Bee Brain Toolkit is available now through the Fowler Counseling Shop, where visitors can learn more about the resource and purchase the printable digital workbook. About Fowler Counseling Fowler Counseling is a Texas-based virtual counseling practice founded by Lilyan Fowler, LPC-Associate, dedicated to providing accessible, neurodiversity-affirming mental health care. Specializing in working with teens and adults, Fowler Counseling helps clients navigate attachment, trauma, ADHD, LGBTQIA+ identity, anxiety, grief, and life transitions through evidence-informed, emotionally focused care. In addition to therapy, Fowler Counseling creates practical educational resources that empower individuals to understand themselves better, strengthen emotional resilience, and build meaningful, lasting change. Learn more here. Contact Lilyan Fowler, M.S., LPC-Associate, NCC Founder 945-238-0148 Email














