Why AI Can’t Replace Health Coaching – The Human Touch Patients Still Need
- Brainz Magazine
- Sep 18
- 3 min read
Updated: Sep 23
Cecilia is the COO of Terra Health Coaching, specializing in lifestyle medicine and behavior change. With a background in public health, nutrition, and an MBA, she is passionate about bridging the gap between medical care and lasting patient wellness through health coaching.
Artificial intelligence is everywhere in healthcare right now. From predictive analytics to automated charting, AI promises efficiency, scale, and lower costs. It’s tempting to ask, if AI can answer patient questions, do we still need human health coaches or even physicians? The short answer, absolutely. At Terra Health Coaching, we embrace innovation, but we’ve seen firsthand that AI cannot replace the empathy, accountability, and real human connection that make behavior change possible.
AI is smart, coaching is human
AI tools can generate meal ideas, track sleep, or offer reminders. They can even simulate conversation. But when a patient feels discouraged, stuck, or ashamed about slipping on their goals, a chatbot can’t provide genuine empathy or encouragement.
A coach can say, “I hear you, this is hard. Let’s break it down into something doable.” That human touch is what keeps people moving forward. Without it, most patients abandon even the best-laid digital tools.
The power of empathy and accountability
Take our patient, Cory Boehs, who lost over 80 pounds in 2 years through health coaching. His “alternate path” could have looked very different, at 50, still 330+ lbs, struggling with diabetes complications, constant fatigue, and missing out on family adventures. Business ideas would have stayed in the journal, and legacy moments with his kids would have been limited.
Instead, with coaching, accountability, and consistent lifestyle change, Cory rebuilt his health and his capacity. His success didn’t come from an algorithm. It came from human connection and steady support.
Why patients still crave human connection
We live in a world full of health apps, trackers, and digital nudges. And yet, patient compliance with lifestyle change remains stubbornly low. Why? Because behavior change is emotional, not just informational.
Patients need someone to notice their progress when they can’t see it.
In fact, studies show that people of all ages, from teens to grandparents, are suffering from loneliness. The elderly have been left behind by technology, and younger generations have been consumed, disconnected, and lonely without genuine human connection.
They need accountability to a real person, not just an app notification. They need to feel understood, not judged, when life gets in the way.
That kind of support builds trust, resilience, and long-term transformation. No AI model can replicate it.
AI and coaching: A better future together
This doesn’t mean AI has no role. Used well, it can enhance coaching by streamlining data collection, flagging risks, and making information more accessible. But AI should be the assistant, not the replacement.
The future of healthcare isn’t “AI versus coaching.” It’s AI and coaching together, data-driven insights combined with the human relationship that sparks real change.
The Terra advantage
At Terra Health Coaching, we integrate lifestyle medicine-trained coaches into physician practices to provide patients with the accountability and empathy no algorithm can offer. We believe technology can make healthcare smarter, but human connection makes it stick.
Final takeaway
AI can analyze. AI can remind. But only people can truly connect. And when it comes to lifestyle change, connection is what transforms lives.
Want to give your patients the best of both worlds, innovative tools plus real human support? Learn how Terra partners with practices here.
Read more from Cecilia Dinorah Lapolli
Cecilia Dinorah Lapolli, Terra Health Coaching
Cecilia is the COO of Terra Health Coaching, dedicated to ensuring smooth operations for long-term patient success. Passionate about lifestyle medicine, she focuses on chronic disease prevention and reversal. Raised in Napa Valley, CA, she now lives in Palma de Mallorca, Spain, where she earned an MBA in Business Administration & Project Management. Cecilia offers coaching in English, Spanish, and Portuguese and holds certifications from Wellcoaches and the American College of Lifestyle Medicine. She studied Health Science Education and Whole Food Plant-Based Nutrition.
