Written by: Wayne Elsey, Executive Contributor
Executive Contributors at Brainz Magazine are handpicked and invited to contribute because of their knowledge and valuable insight within their area of expertise.
Now that we’ve all had some time to check out and play with ChatGPT, it's time to consider critical business elements. In other words, it’s time for leaders to consider what it means for their workers and their company's profitability.
I think it's fair to say that, done right, many business leaders believe generative AI will boost their profit margins. However, leaders must also explore how to partner human workers with exponentially powerful tech in a balanced way.
The impact of ChatGPT
ChatGPT is an AI-powered language model developed by OpenAI. As everyone knows by now, it’s trained on a massive amount of text data from the internet. Moreover, it can generate human-like text based on the input it receives. The technology is designed for knowledge and communication and is a solid competitor to Google searches.
The impact of ChatGPT on the workforce and society is significant and far-reaching. In other words, you can’t understate it. On the one hand, technology has already started to automate an enormous number of routine tasks that require language and content processing. And this is only going to grow exponentially.
On the other hand, the increasing use of AI in the workforce will also lead to job loss. There's no going back, and AI and tech will significantly impact the workforce and society. In fact, it's already started. So, workers and leaders must get clear and transparent about the tsunami wave hitting the shores and that people retrain, rethink, reimagine, and pivot.
What is the potential of generative AI on business and profits?
Business leaders and entrepreneurs should realize that generative AI will significantly impact business and profits. And if you think your business can go along with business as usual, you’re not going to be competitive. Some of the following changes include the following:
Increased efficiency and competitiveness: Generative AI is automating many tasks, and tools like ChatGPT can exponentially get your team cranking out content to floor the competition and wow your customers.
Improved customer experience: Generative AI generates the content and personalized customer experiences, helping organizations build stronger relationships and increase customer loyalty. It's a new era. So, forget those old chatbots that no one liked.
New product and service offerings: You can use generative AI to create new products, services, and value-add. It can also improve existing offerings, helping organizations to stay ahead of the curve and remain competitive.
Faster and better decision-making: Finally, generative AI and technology, in general, can analyze enormous amounts of data, helping organizations make more informed decisions and better use of data-driven insights.
How do workers view ChatGPT?
Workers' views of ChatGPT vary widely depending on varying factors, including their job responsibilities, experience with technology, and level of education and tech training. In many cases, workers seem to have a mix of both excitement and concern about ChatGPT. They may be excited about the potential benefits of the technology but also worried about its impact on their jobs and prospects.
So, organizations and leaders need to be transparent and open about the impact of ChatGPT on the workforce. Moreover, it’s time for companies to invest in training and development opportunities to help workers adapt to new technologies. By doing so, companies can help build trust and support among their teams and ensure everyone can thrive in a vastly changing environment.
How can you create a true union of workers and technology?
If you haven't realized it, the time is approaching to create a business transformation that sticks. Creating a true union of workers and technology involves several key steps. Further, motivating your team can be challenging, especially when everyone gets impacted by the rapid pace of technological change and the increasing use of AI. However, it’s also an opportunity for leaders to show their team that they care about their well-being and team success.
Foster a culture of collaboration: Encourage collaboration between workers and technology teams to ensure that everyone clearly understands each other's strengths and challenges. It can help to build trust and understanding and create a more harmonious and productive work environment.
Invest in training and development: As mentioned, invest in training and development opportunities for your team, including education and training on new technologies. It helps workers to adapt to new tech and acquire the skills they need to succeed.
Encourage open communication: Encourage and model open and honest communication between workers and managers, and foster a culture of transparency and trust. Further, ensure that everyone’s working together towards a common goal.
Embrace change: Embrace change and encourage workers to do the same. It includes embracing new technologies, ways of working, and problem-solving approaches. By doing so, your company can create a culture of innovation and continuous improvement and help workers stay ahead of the curve.
Ensure equitable benefits: Ensure that the benefits of new technologies are shared equitably across the workforce. So offer training and development opportunities to all workers—not just a select few.
Overall, the impact of ChatGPT on the workforce and society is complex and multi-faceted. While technology has the potential to improve people's lives, it also raises important questions about the future of work and the role of AI in society. As such, leaders, policymakers, and the public need to consider these issues and work together to ensure the benefits of AI occur equitably and that the impact on workers is managed responsibly and ethically.
Wayne Elsey, Executive Contributor Brainz Magazine
Wayne Elsey is the founder and CEO of Elsey Enterprises. Among his independent brands, he is also the founder and CEO of Funds2Orgs. This social enterprise helps nonprofits, schools, churches, civic groups, individuals, and others raise funds while helping to support micro-enterprise (small business) opportunities in developing nations and the environment.
