Is Your Leadership Approach Fostering Healthy Disagreement or Creating a Divisive Work Culture?
- Brainz Magazine
- Oct 2
- 4 min read
Dr. Donya Ball is a renowned leadership expert, keynote speaker, author, executive coach, and professor specializing in organizational development. She captivates audiences and readers around the world with her thought leadership, including her TEDx Talk, "We are facing a leadership crisis. Here's the cure."
You call it passion. Your team may call it polarization. Healthy disagreement fuels innovation. It sharpens ideas, tests assumptions, and stretches people toward better solutions. But depending on your approach, disagreement can easily lead to division. What begins as a debate can quickly fracture trust and create a culture of “us versus them.”
The question is not whether conflict will exist in your workplace. It is whether your leadership approach is transforming conflict into growth or letting it rot into division.
The healthy vs. divisive culture checklist
If you are unsure which side your leadership leans toward, start here.
Healthy disagreement shows up as:
Ideas being challenged, not identities.
Curiosity driving questions, not judgment.
Disagreements ending with stronger relationships, not colder silence.
Divisive culture shows up as:
Debates are turning personal, with words like “always” or “never.”
Silence after meetings, followed by side conversations in hallways or DMs.
More energy is spent defending turf than solving problems.
Why leaders fall into this trap
Division rarely begins with bad intentions. Leaders often confuse disagreement with disloyalty or assume avoiding tension equals protecting harmony. Others over-celebrate bluntness but forget to anchor it in respect.
In both cases, the result is the same. Teams either stop speaking up altogether or speak in ways that leave wounds.
Research is clear. Conflict in itself is not harmful. In fact, a recent meta-analysis of team dynamics found that task conflict, when debate is about ideas or methods, can improve performance when teams have strong behavioral integration. Relationship conflict, when it becomes personal, consistently decreases trust and performance.[1]
A study of multi-generational teams revealed that cognitive conflict, the kind focused on ideas, enhances innovation when shared leadership fosters open input. Affective conflict, rooted in personal friction and emotional tensions, damages trust and team outcomes.[2]
Research on megaprojects also demonstrates this divide. Task conflict, when managed well, positively influences project outcomes. Relationship conflict, however, undermines cohesion and weakens delivery.[3]
Leadership determines which type of conflict dominates.
What divisiveness does to growth and culture
Erodes trust
When disagreements turn divisive, people stop believing that leaders will protect psychological safety. Once trust cracks, people withhold opinions, silence their concerns, and disengage from conversations that matter most. Repair is possible, but it takes intentional effort and often much longer than leaders expect. A single moment of divisive conflict can undo years of trust-building.
Destroys innovation
Fear of judgment quickly silences bold ideas. Instead of bringing creative, even risky suggestions forward, employees stick to what feels safe and acceptable. Innovation stalls when people worry more about how their ideas will be received than about the value those ideas could add. Over time, teams settle for predictable solutions instead of pushing boundaries and testing breakthroughs.
Breeds factions
When leaders allow conflict to turn personal, teams fracture into cliques. Side conversations replace open dialogue, and loyalty to groups begins to outweigh loyalty to the organization. These internal divides drain energy, erode morale, and turn collaboration into competition. Once factions form, they often fuel more division than the original conflict itself.
Weakens resilience
Teams that only know harmony are unprepared for disruption. When crises arise, they lack the muscle memory of how to work through differences productively. In contrast, teams that practice healthy disagreement develop adaptability and emotional endurance. They learn that conflict does not have to break them apart but can instead sharpen their capacity to respond to challenges together.
How to shift towards healthy disagreement
Leaders do not eliminate conflict. They navigate through it. Here is how:
Set norms for debate: Make it clear that disagreement is about ideas, not people. Call it out when discussions drift personal.
Model curiosity: Instead of saying “I disagree,” start with “Tell me more” or “What makes you see it that way?” Curiosity keeps disagreement constructive.
Separate intent from impact: Remind teams that impact matters more than intent. Careless words can wound even without malice.
Normalize repair: When lines are crossed, model accountability. A quick apology and ownership resets culture faster than ignoring the harm.
Measure success by trust, not harmony: Your team does not need to agree on everything. They need to trust that debate will not damage belonging.
When leaders model healthy disagreement: Transformation in action
The executive team that learned to argue well
At first, meetings were filled with forced smiles and false consensus. Once norms were introduced, “attack ideas, not people,” the energy shifted. Tough debates became expected, but so did handshakes after. Strategy sharpened, and so did the connection.
The principal who redefined staff meetings
Instead of shutting down every disagreement to protect morale, this school leader began opening meetings with, “What perspectives do we need to hear today that might stretch our thinking?” Teachers stopped whispering in hallways and started engaging openly. Culture strengthened, not splintered.
The CEO who repaired after conflict went too far
A heated exchange left the team divided. Instead of ignoring it, the CEO called a follow-up meeting, owned their own sharp words, and invited repair. The result was not perfection, but trust. Accountability spoke louder than authority.
Choosing growth over division
Conflict is inevitable. Division is optional. Leaders who avoid disagreement rob their teams of growth. Leaders who mishandle it fracture culture. Leaders who foster healthy disagreement create organizations where people are sharper, braver, and stronger together.
So ask yourself. Are your disagreements leaving your people stronger or smaller? Because disagreement handled well builds culture. Disagreement handled poorly burns it down.
Dr. Donya Ball, Leadership Expert, Keynote Speaker, Best Selling Author
Dr. Donya Ball is a renowned keynote speaker, transformative superintendent, and passionate author. With over two decades of experience, she also serves as a professor and executive coach, mentoring and guiding aspiring and seasoned leaders. She has authored two impactful books, Adjusting the Sails (2022) and Against the Wind (2023), which address real-world leadership challenges. Her expertise has garnered national attention from media outlets like USA Today and MSN. Dr. Ball’s TEDxTalk, "We are facing a leadership crisis. Here’s the cure," further highlights her thought leadership.
References:
[1] Kim, Atwater, Peterson, Clark, Ugwuanyi, & Baik, 2025
[2] Wang and Duan, 2024
[3] Liu, Ma, & Yang, 2025
