How Leaders Can Move From Change Fatigue to Fluency Using Critical Incident Stress Management Tools
- Brainz Magazine
- Aug 6
- 5 min read
Nandir Temlong is a licensed clinical social worker and change management consultant. She is the founder and CEO of iXhale wellness center, where she offers a comprehensive approach to fostering wellness for individuals, groups, and organizations as they navigate major changes and mental health challenges.
In today’s workplace, change is no longer a one-time event; it’s a continuous experience. From technological disruption and shifting workforce dynamics to economic pressures and evolving leadership structures, organizations are operating under constant transformation.
While strategic agility is essential, many leaders are silently confronting a different challenge: change fatigue. This form of emotional and mental weariness results not just from the frequency of change, but from the lack of space, tools, and leadership support to process it.
According to a 2024 Gartner study, employees' capacity to absorb change has declined by nearly 50% since 2019. Leaders are facing similar depletion, expected to carry both the weight of decision-making and the emotional stability of their teams.
This is where change fluency becomes critical, not just for organizational success, but for people’s well-being. Leveraging the SAFER-R model from Critical Incident Stress Management (CISM), leaders can guide their teams through difficult transitions using a structure that promotes psychological resilience and sustainable functioning.
What is change fluency?
While traditional change management is often centered around strategy, processes, and execution, change fluency is centered around people. It’s not about maintaining control of external conditions; it’s about helping people navigate the internal impact of those external changes.
Change-fluent leaders:
Understand that resistance is often emotional, not logical.
Create space for processing grief, uncertainty, and identity shifts.
Help individuals see possibility within ambiguity.
Model adaptability without dismissing discomfort.
Developing change fluency requires both internal and external leadership competencies. Internally, this includes mindset flexibility, emotional regulation, and reflection. Externally, it means cultivating a culture of open communication, trust, and empathy.
Ultimately, a stress-responsive leadership approach values people’s emotional bandwidth as much as their productivity and recognizes that sustained performance stems from well-supported individuals.
Moving from fatigue to fluency with the SAFER-R Model
The SAFER-R Model is a widely respected framework within Critical Incident Stress Management that guides individuals and teams through intense periods of change, disruption, or distress. Applied in leadership, it provides a sequential, human-centered way to support individuals in high-change environments.
S – Stabilize the environment
Start by creating a calm, emotionally grounded atmosphere. This is essential to reduce reactivity and establish a sense of psychological safety before introducing new initiatives or decisions.
A – Acknowledge the impact
Recognize the emotional and cognitive weight of the change at hand. Acknowledgment fosters credibility and trust, signaling that leadership understands what people are feeling and that those feelings are valid.
F – Facilitate understanding
Guide individuals and teams toward clarity about what is changing and why. Rather than delivering static information, focus on building shared understanding and connecting the change to broader meaning and values.
E – Encourage adaptive coping
Support healthy mechanisms for managing stress and maintaining functionality. This might involve encouraging mental breaks, time to reflect, or introducing new systems that support flexibility and well-being in the workplace.
R – Restore functioning
Help teams gradually return to a new equilibrium. This step is not about returning to “business as usual,” but rather realigning goals, expectations, and engagement strategies based on the new context.
R – Refer for additional support
Recognize when additional resources, whether internal or external, are necessary. Offering referrals demonstrates that leadership is invested in the holistic health of their people and not simply focused on output.
The role of vulnerability in building collective change fluency
One of the most overlooked tools in leadership today is vulnerability. Leaders often feel pressure to appear strong and certain, particularly during periods of transition. However, change fluency requires the opposite: the willingness to be transparent, honest, and collaborative.
When leaders acknowledge their own stress, uncertainties, and limitations, they create an environment where authenticity and mutual support become the norm. Vulnerability is not a liability; it is a powerful mechanism for creating psychological openness, encouraging feedback, and cultivating shared accountability.
This openness also fosters collective fluency, where change is no longer the leader’s burden alone but a shared responsibility that teams navigate together with greater resilience.
Five core practices that reinforce change fluency
To deepen change fluency, leaders must embody specific behaviors and philosophies that promote both personal resilience and team cohesion. These practices do not rely on specific scenarios but serve as guiding principles during any high-stress organizational transition:
1. Name the emotional cost of change
Recognize that change, regardless of its perceived benefit, carries emotional weight. Acknowledging this cost helps reduce defensiveness and build openness within the team.
2. Normalize uncertainty instead of fixing it
Accept that uncertainty is part of the process and doesn’t need to be “solved” immediately. Creating a safe space for questions and dialogue eases anxiety and fosters creative thinking.
3. Build mindset capacity
Foster an environment where adaptability and continuous learning are celebrated. Encourage individuals to reframe setbacks and develop the mental flexibility needed to navigate ambiguity.
4. Integrate micro-recovery into leadership culture
Prioritize rest and mental recovery as a standard part of the work culture. Fatigue is cumulative, and regular mental resets prevent emotional exhaustion from becoming chronic burnout.
5. Translate vision into emotional meaning
Ensure that change efforts connect to personal and team purpose. People support what they feel connected to. Making the “why” personal supports deeper engagement and buy-in.
Change fluency is a leadership standard, not a luxury
Change fluency requires leaders to not only guide others through transition but to actively process their own emotional responses in real time. It’s not enough to appear steady on the surface; leaders must engage in their own self-awareness, stress regulation, and mindset work to sustain clarity and empathy. Doing the work internally creates the capacity to lead externally. When leaders prioritize their own well-being and growth, they model what it means to navigate change with integrity, making it safer for their teams to do the same.
Leading through change means healing, adapting, and evolving right alongside those you serve. Navigating high-change environments isn’t just about execution; it’s about guiding people through the internal shifts that happen alongside external transformation. When leaders embrace a stress-responsive, human-centered approach built on frameworks like SAFER-R, reinforced with actionable practices, and led through the lens of vulnerability, they don't just manage change. They inspire progress.
Begin your change fluency journey today
If you're ready to shift from burnout to intentional leadership, my book, Mindset: How to Break Free from the Constraints of Limiting Beliefs, offers a foundational path toward building resilience, emotional clarity, and leadership agility during times of change.
At Ix-Hale Wellness Center, we specialize in helping professionals and organizations break through limiting beliefs, develop resilient mindsets, and cultivate emotionally intelligent, innovative workplace cultures. Our programs are designed to equip you and your team with the tools needed to not only navigate change but thrive in it.
Let’s work together to unlock your next breakthrough.
Read more from Nandir Temlong
Nandir Temlong, Psychotherapist, Coach & Change Management Consultant
Nandir Temlong, the CEO and Founder of iXhale Wellness Center, is a psychotherapist, coach, and change management consultant with over a decade of experience in mental health, coaching, and change management consulting. Nandir's expertise is rooted in both professional and personal experiences dealing with changes in life and the workplace. With an extensive clinical background, Nandir works with individuals facing mental health challenges, coaches on identity and mindset, and collaborates with organizations to provide training on topics such as emotional intelligence.
