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UCaaS Revolution – How Tech Is Driving The Modern Remote Workforce And Beyond 2023

Written by: Juan C. Olmedo, Executive Contributor

Executive Contributors at Brainz Magazine are handpicked and invited to contribute because of their knowledge and valuable insight within their area of expertise.

 

Remote work is no longer reserved for tech geeks, remote work is now mainstream. Today, more and more employees work remotely on a regular basis. This has led to a new sub-sector of the gig economy known as the remote workforce or digital personal assistant or virtual assistant. The rise of collaborative platforms like Nevtis Communications, Google Drive, Slack, VCaaSMeet-Pro, and Zoom has made working remotely so much easier than before. With collaboration tools like these, remote workers can communicate seamlessly with co-workers using video chat software such as VCaaSMeet-Pro, Zoom or Google Meet and even collaborate on documents using services such as Evernote and Google Docs.

man working at home using laptop having a online meeting.

Southern California Software Company NEVTIS CORP is making waves in the world of Unified Communications as a Service (UCaaS). The innovative firm offers cutting-edge UCaaS solutions that enable businesses to improve internal communication, reduce costs, and increase collaboration. Led by Latino Tech Entrepreneur, CEO Juan Olmedo, Nevtis Corp has evolved to become an essential UCaaS provider to Small and Medium Size Companies in Southern California.


“More than ever, we are needed. During the 2020 Pandemic, we were able to keep our customer connected with their employees, customers, and vendors, and helped them stay in business.” – Juan Olmedo

VoIP History and Rise of Unified Communications


The rise of digital phone communication has led to a shift in how people are communicating. In the past, it was more common for people to use their landline phones, which required them to be physically present in the office. Voice over Internet Protocol (VoIP) technology has revolutionized the way businesses and individuals communicate. The concept of carrying voice data over an internet connection was first introduced in 1995, but it wasn’t until 2003 that VoIP technology was deployed on a larger scale.


With VoIP services like Nevtis VoIP, Nextiva, and RingCentral, analog landlines are a thing of the past. The tremendous use of Bandwidth by 2020, has forced Internet Service Providers (ISP) to invest in their infrastructure and really level up the quality and amount of available bandwidth. The evolution of Internet Quality now allows VoIP to be consistent, have HD Voice, and for hundreds of features to seamlessly work across the globe. These VoIP services have made it possible for people to work remotely but still maintain a strong connection with their co-workers and clients. The rise of VoIP has also led to an increase in demand for remote workers as it provides an easier way for employers to find talent that's not necessarily local. This increased demand for remote workers has led to a flourishing gig economy that relies on independent contractors rather than full-time employees.


Introducing Unified Communications. Businesses first started adopting UCaaS in 2008 when it was introduced as a service-oriented architecture for combining multiple communication services on one platform. This allowed companies to manage their voice and video services more efficiently than ever before. Over the years, technology advanced, so too has UCaaS with new features being added such as mobile access and real-time collaboration tools. By 2020, these enhancements have made UCaaS even more attractive to businesses for efficiency in having most of their staff work from home and manage their communications without breaking their budget.


2020 COVID-19 Pandemic Accelerated UCaaS to be an Essential Service


The Modern Workforce will become thrust into the remote workforce in the next decade. In 2020, up to 30% of the global workforce could be working remotely. With that many employees working remotely, companies are expected to invest $300 billion into UCaaS by 2023. The 2020 COVID-19 pandemic has accelerated the adoption of UCaaS across businesses worldwide. With most employees having to work remotely, UCaaS became one of the most essential services.


Are social skills declining due to social distancing and remote work?


This is a very interesting question. The answer to this question may yield some surprising results. It seems that remote work can have positive and negative effects on social skills. While remote workers struggle to make contact with co-workers, they are more likely to feel more connected with the people they work with via social media platforms like Facebook or LinkedIn. This could also be because virtual assistants often only take on tasks that they are good at, so as a result don’t have to focus on their interpersonal skills as much in order to do what they do best. On the other hand, remote work can also have a negative impact on social skills by distancing employees from the office community which can lead to loneliness, isolation and loneliness well-documented by books such as The Lonely Crowd: A Study of the Changing American Character and Silent Spring by Rachel Carson.


Staying connected while remote work, is essential to at least see and hear those you work with. Another benefit is being able to video communicate with loved ones, family, and friends. Though it is not a physical connection, being able to communicate via voice and video, allows people to feel together. This is the power of UCaaS and why it has become an essential service around the world.


How to balance remote work and keep your sanity


One of the biggest obstacles in remote work is maintaining your sanity. It’s easy to get caught up in the hustle and bustle that comes with working remotely and focus too much on work. In order to maintain your sanity, you must balance your workload and make sure that you are taking time off from work to reflect and recharge. The key is to build a healthy routine into your day so that you have time for reflection during the day, whether it be a morning journaling session before work or some downtime during the day when you're not working on client projects. Remote workers need more than just access to technology, they also need time away from their devices to recharge mentally and physically. This requires building time into your schedule for yourself so that you can decompress after a long day of client meetings, brainstorming strategies for clients or other tasks at hand.


The ability to connect with people quickly and easily has become an invaluable asset in our digitally connected world. UCaas definitely gives you the tools of instant voice and video, but a healthy habit would be to unplug. As UCaaS evolves, and we know it’s going to be a permanent part of our lives, it is also important to develop habits that balance your real life and digital life.


Here are three habits to help:

  1. Set boundaries around your time with devices. Start by taking regular breaks on a consistent schedule.

  2. Remote Work. This will help reduce stress levels, improve concentration and connect with yourself or others.

  3. Self-Discipline is Key! Establish rules for yourself and either, reward yourself or penalize yourself.

Remember: Stay Healthy Mentally and Physically in this digital age.


The Future of UCaaS Technology


As the remote workforce continues to grow, there is a looming question of how UCaaS will affect and evolve the traditional office setting. For example, tasks like transcription could be performed remotely by an AI or robot which would save companies much needed time and money. The future of UCaaS and the remote workforce will exist in a symbiotic relationship dependent on each other for growth. As we advance in technology, our work culture will change as well. With advances in artificial intelligence, machine learning and deep learning we may even see a paradigm shift where humans are no longer necessary for crucial tasks such as data processing. This could mean that human labor becomes less important with AI taking over these tasks leaving more time for people to focus on creativity and innovative problem-solving. The future is uncertain but what’s certain is that remote work isn’t going anywhere anytime soon, and it will only continue to grow as technologies do.


Located in Anaheim Hills, California, Nevtis Corp’s comprehensive suite of services including UCaaS, also commits to customer satisfaction, innovating for impact, and being a leader in the community. Nevtis sets sight on nationwide expansion providing is a full suite of UCaaS Solutions in all 50 USA states. While the business evolves, Nevtis plans to use their platform to influence the next generation of innovative thought leaders. Proudly delivering Nevtis+STEM initiative. Led by CEO Juan Olmedo, Nevtis Community Promise comes from Mr. Olmedo’s passion for STEM. Supporting local STEM (Science, Technology, Engineering, & Math), initiatives for kids through community partners. With each new client Nevtis will help children with up to 20% profit sharing through the STEM Initiative.


Nevtis Corp may be found at: https://Nevtis.com/, (855) 442-7107. Mr. Juan Olmedo is a Latino Tech Entrepreneur, offering coaching, and business start-up assistance on his own time through local non-profits such as Cielo, online academy Pinnacle School of Business, may be found at: https://juanolmedo.io, https://pinnaclemastery.io or https://nexeraadvisors.com/


FAQs


How has VoIP technology helped your business communications?


The in-office virtual assistant is so 20th century. VoIP is helping my business communications because I don't have to worry about cuts in the phone lines and I can work from anywhere in the world. I have no voice quality issues, always on and completely reliable!


Has UCaaS integration in your business been essential?


Absolutely, it’s essential. When you have a remote team, it can be hard to track progress and focus on the right things. You face common challenges such as communication problems, no sense of urgency, and missed deadlines. All of this can lead to poor results and ultimately a bad reputation for your business. To combat these challenges and to keep your business running smoothly, you need a good remote working tool that provides real-time collaboration and communication. This will help keep your team happy and focused on the work at hand.


Is having a remote workforce benefited your business?


Yes, having a remote workforce is beneficial for your business. There are multiple benefits to employing remote workers:

  1. Flexibility ‒ Working from home means you can set your working hours however you like. This gives you more control over your work life, which can be nice if you're a control freak!

  2. Family Time ‒ In some cases, working from home can give you more time with your family. You won't have to rush back to the office after dinner or miss the birth of a child!

  3. Less Stress ‒ If you're a Type A person, working from home might allow you to take better care of yourself and be more relaxed! You'll never have to worry about getting caught in traffic or running late again!

Follow me on Twitter, Instagram, LinkedIn, and visit my website for more info!


 

Juan C. Olmedo, Executive Contributor Brainz Magazine

Juan C. Olmedo, is a Latino Tech Entrepreneur, High Performance Coach, & CEO of Nevtis Companies. Entrepreneur-minded since the age of 15, started first official business at 22 years of age and grew it to a $2 Million dollar a year company with 20 employees. Started subsequent business tech business at 25 and sold it just 5 years later. Have since started or invested in 6 other companies ranging from tech, telecom, construction, insurance, and digital marketing with a combined employment of 80 full time staff. Currently CEO at Nevtis Corp, a UCaaS Software provider. Being through virtually every stage of starting, and scaling million dollar companies, Mr. Olmedo uses his acquired knowledge of almost 20 years.

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