Yvette Durazo, MA, PCC is the author of the book Conflict Intelligence (Conflict-IQ™) The Missing Piece to Turbocharge Leaders’ and Organizations’ Emotional Intelligence. She is the principal consultant of Unitive Consulting, a workplace organizational effectiveness, strategic conflict management, and leadership development firm.

Yvette brings innovative techniques to promote a positive workplace culture in organizations to encourage trust, productive human capital engagement, and inclusion. Clients benefit from her wealth of knowledge and professional experience in the art of building a trusting workplace relationship. Some of her services include; training, mediating conflicts in the workplace, anti-bullying, settlement negotiations, developing dispute system design, and bringing unique strategies to address the Diversity, Equity, and Inclusion (DEI) to the workplace.

Yvette is passionate about optimizing professionals and teams to engage in constructive problem-solving communication toward instilling respect, civility, and collaboration. She believes that human conflict is one of the most important things organizations must learn to harness and combat to avoid derailing of employees’ performance. Her methodologies are like a vitamin boost to the immunity of organizations.

Presently, Yvette is a UCSC HR Program Co-Chair and an instructor for the Human Resource Management Certification program at the University of California Santa Clara Extension Silicon Valley. She also is an instructor for the University of California Davis Conflict Resolution Program. She also teaches for Portland State University Conflict Resolution and Mediation courses for undergraduate and master’s degree students. She holds a PCC coaching credential from the International Coach Federation, a master’s degree in Conflict Resolution, Negotiation, and Peacebuilding from California State University Dominguez Hills, and an undergraduate degree in International Business from San Diego State University. She is a former Core Adjunct Professor at National University, where she taught courses in Alternative Dispute Resolution, Mediation, and Communication for over six years.

A former Instructor for the Leon Guanajuato Mexico Institution Power of Justice, Yvette has authored many publications and articles on conflict resolutions. Yvette is fully bilingual in English and Spanish and has expertise with cultural diversity and inclusion.